Coordinator, Residential Services

POSITION SUMMARY

The Residential Services Coordinator serves as the primary point of contact and advocate for residents of Our Lady’s Sanctuary of Grace and Olathe Haven. This role coordinates individualized care plans, connects residents with essential community resources, provides ongoing emotional and practical support, and ensures each resident’s goals are progressing in a safe and structured environment. The Residential Services Coordinator embodies the mission and values of Catholic Charities of Northeast Kansas in all resident interactions.

Catholic Charities of Northeast Kansas is an equal opportunity employer. We embrace the broadest definition of neighbor and the characteristics that make them unique, including age, gender, race, ethnicity, social-economic status, education, immigration status, national origin, language, family or marital status, political affiliation, disability, and religious beliefs.

• Conduct comprehensive intake assessments for new residents, including psychosocial history, housing needs, prenatal care status, and immediate safety concerns.
• Collaborate with the Senior Director of Housing to determine resident eligibility and appropriate level of care.
• Orient incoming residents to house rules, expectations, program structure, and available services.
• Coordinate move in and inventory of client’s property.

• Develop, implement, and regularly review individualized service plans (ISPs) in partnership with each resident.
• Set measurable, time-bound goals related to prenatal health, parenting skills, education, employment, life skills, and housing stability.
• Maintain accurate and confidential case files, progress notes, and documentation in compliance with organizational and any applicable regulatory standards.
• Monitor resident progress, adjust care plans as circumstances evolve, and elevate concerns to the Senior Director of Housing as needed.
• Track and manage resident data using organizational databases; ensure timely, accurate entry of progress notes, outcomes, and demographic information to support reporting, compliance, and program evaluation.

• Collaborate with CCNEK supportive services such as Pregnancy Support Services, Workforce Development and Asset Development.
• Identify, coordinate, and facilitate referrals to community resources including prenatal and postpartum medical care, mental health counseling, childcare, and housing assistance.
• Accompany residents to appointments as needed and maintain working relationships with community partners and referral agencies.
• Transport clients as needed with agency vehicle.
• Assist residents in obtaining vital documents (birth certificate, , Social Security card, etc.).

• Facilitate or co-facilitate life skills workshops, parenting classes, and enrichment programming as assigned.
• Provide crisis intervention, emotional support, and conflict de-escalation within the home.
• Model healthy boundaries and positive communication in all resident interactions.
• Participate in house meetings and community-building activities.

• Conduct room checks and observe house protocols to ensure the physical safety and well‑being of all residents and children in the home.
• Report suspected child abuse, neglect, or domestic violence in accordance with mandatory reporting laws and organizational policy.
• Adhere to all confidentiality requirements under applicable federal and state law, including HIPAA as applicable.
• Maintain awareness of and compliance with organizational policies, licensing standards, and any applicable accreditation requirements.

• Coordinate aftercare plans including referrals to transitional housing, continued counseling, parenting support groups, and follow‑up case management as available.
• Maintain appropriate follow‑up contact with former residents per organizational protocol.

• Complete all required documentation, statistics, and reports accurately and on time.
• Attend required staff meetings, supervision sessions, trainings, and in‑service events.
• Participate in on‑call…