Human Services Specialist

Location: Atchison County;
Douglas County;
Johnson County;
Leavenworth County;
Wyandotte County.

• Who can apply: External
• Classified/Unclassified Service: Unclassified
• Full-Time/Part-Time: Full-Time
• Regular/Temporary: Regular
• Work Schedule: Monday‑Friday
• Eligible to Receive Benefits: Yes
• Veterans' Preference Eligible: Yes

$40,248.00 annually. Salary may be dependent upon the candidate’s qualifications and experience.

• Health Insurance including medical, dental, vision (plus optional partner/dependent coverage at reduced cost)
• Creation of and contribution to your personal KPERS defined Retirement benefit
• 9‑10 paid annual holidays
• 12 paid annual vacation days
• 12 paid annual sick days
• 1 paid discretionary day
• Your personal life insurance policy equal to 150% of your starting salary

This position provides benefit eligibility determinations (new applications, re-certifications, and all changes) for Child Care, Cash, and Food Assistance through phone, face‑to‑face, computer, fax and mail. Work is completed within KEES computer system.

Additional responsibilities include:

• Use application, review, interim report, or change information to determine household and client information.
• Follow team script/template and obtain required information during client interactions.
• Use collateral contacts for verification and electronic data retrieval.
• Utilize internal agency resources such as unemployment, Child Care, Social Security, etc.
• Interview clients both face‑to‑face and by telephone to obtain information.
• Apply program knowledge in Cash, Food Assistance, Child Care, and Medical programs.
• Follow the Business Process Management Manual and use available system tools.
• Determine program eligibility, benefit amount, and provide written notice.
• Enter data into eligibility and case management systems (e.g., Image Now).
• Maintain accurate documentation for phone records and database entries.
• Communicate with clients about case status and provide referrals to internal and external services.
• Coordinate with Work Program or Child Support regarding client meetings and program requirements.
• Attend unit meetings, team huddles, regional policy sessions, and required trainings.
• Complete other onsite or online training as assigned.

Required: Two years of experience interviewing, investigating, compiling information, documenting decisions, interpreting guidelines, and providing technical assistance relevant to the agency’s programs.

Preferred:

• Experience interviewing clients for eligibility.
• Experience with detailed documentation from client and collateral contacts.
• Experience interpreting program guidelines.

• Background check (KBI) including criminal, welfare fraud, driver’s license and Child/Adult Abuse and Neglect Central Registry required with possible fingerprinting/FBI check.
• Maintain security clearance throughout employment.
• Valid Kansas Tax Clearance Certificate required within ten days of offer. Contact Kansas Department of Revenue for assistance.

• Veterans’ Preference Eligible (VPE):
  Former military personnel or eligible spouse may receive interview under K.S.A. 73-201.
• Disability Hiring Preference:
  Qualified applicants with disabilities may receive interview with or without accommodation. Documentation must be sent directly to OPS.

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.