Router​/Dispatcher

Router/Dispatcher – Olathe Join our team as a Router/Dispatcher at our Olathe Office, providing pupil transportation for the Olathe School District, where you'll play a pivotal role in providing safe, efficient, and exemplary transportation services.

Who We Are Assisted Transportation is an industry leader in providing alternative transportation solutions, for school districts providing transportation to general education and students with special needs.

We have over 25 years of experience of providing safe, reliable, and professional transportation services for those in need, exceeding their expectations every step of the way.

We pride ourselves on our commitment to excellence, safety, and professionalism, ensuring that every journey with us is comfortable and secure.

STUDENT ROUTER/DISPATCHER

Position Summary:

The Student Router/Dispatcher plays an integral role in establishing and maintaining an efficient and productive transportation department. The Router/Dispatcher performs a variety of duties including, but not limited to, routing, dispatching, scheduling and providing administrative support for the Student Transportation Department.

Reports To:

Student Transportation Operations Manager Primary

Job Functions:

Dispatch:

Communicates and monitors vehicles/passengers according to schedule

Uses dispatch software to manage efficiency and timeliness of routes

Ensures transportation requests are completed in an efficient and timely manner

Processes same day route changes, requests, and modifies routes accordingly.

Assists drivers with directions

Reports routing conflicts, driver performance concerns, student concerns and routing improvements to the Supervisor Communicate with drivers via two-way radio and/or tablets and contacts drivers to receive or provide information and assist with situations such as equipment breakdowns, road hazards, accidents, student locations, route changes or emergencies; notify schools of late buses or buses involved in emergency situations

Routing:

Collaborates with district partners to monitor and optimize routing, ensuring efficiency and providing timely alerts for operational issues.

Assists in the scheduling/assigning of driver personnel on all routes/trips

Communicates problems and transportation routing concerns to the manager

Presents scheduling and routing information at meetings as requested.

Secondary Functions:

Answers phones

Schedule transportation

Completes data entry

Assist with vehicle maintenance

Function as a driver as needed

Function as an aide as needed

Process payroll worksheets and respond to questions regarding accuracy

Reconcile previous days trips and respond to questions regarding accuracy

Assist with driver schedules and the variety functions that come along with this task

On-call duties

Schedule may vary based on the needs of the department i.e. hours/days scheduled

Participates in the training and orientation of new and current drivers

Completes a variety of reports assigned

About the Position:

Salary-$21 per hour

Part-Time Hourly This is an in-person position
20 hours per week Dental, Vision and Life Insurance available

Must be bilingual
- English and Spanish

Qualifications:

Must be bilingual
- English and Spanish Must be able to work well with others, as part of a team and maintain effective working relationships

Must be reliable, motivated, and demonstrate a positive professional attitude and appearance consistent with professional image

Must have excellent organizational, communication and interpersonal skills

Must be able to work independently and carry out assignments to completion with minimum instructions, adhere to prescribed routines and practice, maintain records, and make reports requiring accuracy and timely completion

Must be able to meet deadlines on a weekly basis and on special projects as assigned

Must have knowledge of modern office practices and procedures, including computer proficiency

Must have sympathetic attitude toward children and the disabled

Must maintain open/direct communication with immediate supervisor

Demonstrated ability to remain calm and professional in an environment with frequent interruptions/dynamic environment and handle stressful situations with a diverse group in a tactful and courteous manner

Apply pro-active problem-solving skills in situations with several variables

Familiar with appropriate dispatching policies, practices and routing and dispatching software
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