Clinical Program Operations Lead

Meet Luro Health

Luro Health is a mission-driven telehealth organization committed to improving health outcomes for Medicare and Medicaid patients through evidence-informed, multidisciplinary care. We partner with safety-net providers to expand access, reduce friction in care delivery, and deliver measurable outcomes for underserved communities.

As an early stage but rapidly growing health tech start-up, we are building a world-class team that combines clinical rigor, operational excellence, and practical technology to scale high-quality care nationally.

Luro Health is hiring a senior clinical operations leader to help scale our virtual clinic partnerships and build the operating systems that make high-quality, value-based care easier to deliver. In this hands‑on leadership role, you will own the operational performance of multiple partner centers, lead center launches and post‑go‑live stabilization, manage Care Coordinators, strengthen partner relationships, and build repeatable systems that allow a small team to run many centers well.

You will operate across several launches and live centers at the same time, using judgment to prioritize, elevate, and create structure as needs shift week to week.

This role is expected to make high‑quality operational decisions with incomplete information, separate urgent issues from true priorities, and create clear operating rhythms that keep launches, live centers, and cross‑functional partners moving in the same direction.

• Lead operational readiness and launch execution for new partner centers, including workflows, staffing plans, documentation, issue tracking, and go‑live stabilization.
• Own the day‑to‑day operational relationship with partner clinics, including recurring operating reviews, issue resolution, escalation judgment, and follow‑through on commitments.
• Run live virtual clinic operations across scheduling, patient flow, visit completion, follow‑up reliability, patient experience, provider capacity, and Care Coordinator coverage. After launch, own resource utilization across provider capacity, appointment slots, Care Coordinator time, and staffing coverage so each center runs at full productivity.
• Drive patient acquisition and retention by strengthening referral habits, tracking funnel performance, identifying drop‑off points, and improving conversion from referral to completed visit.
• Manage and coach Care Coordinators, including workload allocation, performance feedback, coverage planning, escalation support, and consistent execution of care coordination workflows.
• Build scalable systems, dashboards, SOPs, automations, reporting routines, and AI‑assisted workflows that reduce manual work and improve operational visibility. This role is for someone who builds systems, not just someone who uses them.
• Partner cross‑functionally with implementation, medical leadership, product, engineering, marketing, data, finance, vendors, and partner clinic teams to unblock problems and support growth

• 5-7 years of healthcare operations experience, ideally in telehealth, FQHC, multi‑site ambulatory care, practice management, implementation, care coordination, or multi‑site service delivery.
• Experience owning clinic performance, launch readiness, partner relationships, live operations, or complex day‑to‑day execution in a fast‑moving environment. Comfort running multiple center launches while also owning live operations is important.
• People‑management experience leading frontline clinical operations, care coordination, or similar operational teams, including setting performance expectations, coaching managers or senior individual contributors where applicable, building accountability mechanisms, and improving team…