Collections Supervisor

Mostly Remote | Old Bridge, NJ (Hybrid – Approximately 1 day per month on-site)

Permanent

Soni's client in the professional services industry is seeking a Collections Supervisor to lead a high-performing collections team while managing a portfolio of complex client accounts. This is an exciting opportunity for a hands-on collections leader who enjoys coaching teams, partnering with senior stakeholders, driving process improvements, and making a meaningful impact within a global organization.

Responsibilities of the Collections Supervisor:

• Supervise the day-to-day operations of the collections team while managing a portfolio of client accounts
• Coach, mentor, and develop team members through regular feedback and performance management
• Conduct performance reviews and support employee development and accountability
• Serve as the escalation point for complex collections issues, payment disputes, and client concerns
• Partner with Billing, Finance, Client Services, and internal stakeholders to improve cash collections and reduce aged receivables
• Monitor collections performance metrics and identify trends, risks, and improvement opportunities
• Allocate workloads and ensure service levels and collection goals are achieved
• Drive process improvements, automation initiatives, and operational efficiencies
• Support reporting, change management, and finance transformation projects
• Foster a collaborative, customer-focused, and high-performing team environment

Requirements of the Collections Supervisor:

• Direct people management experience with responsibility for coaching, mentoring, and performance reviews
• Experience managing escalated collections matters and resolving complex client issues
• Strong stakeholder management and relationship-building skills
• Experience managing aged receivables and collections performance metrics
• Ability to work independently and lead with minimal day-to-day oversight
• Excellent communication, leadership, and organizational skills
• Experience working across multiple time zones or within a global organization preferred
• Process improvement, automation, or operational transformation experience preferred
• Professional services, legal, consulting, or complex B2B collections experience preferred

Compensation: $115,000–$130,000

Compensation may vary based on experience, skills, and qualifications.

Please apply for immediate consideration!