Sr. Operations Manager

About USS

United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business.

The Sr. Field Operations Manager is responsible for managing all operational functions at a large branch or multiple branches within one area.

• Direct oversight of managers, supervisors, dispatchers/routers, service technicians, pick up & delivery drivers, yard personnel, fence crew(s), and shop
• Review of all paperwork including manifests, routing tickets, DVIRs, etc. for completion and accuracy
• Monitor all service levels and deliveries to ensure the best efficiencies. Recommend measures to improve operational practices and quality of customer care
• Work directly with other departments to ensure excellent/positive communication within the region
• Work with various departments to resolve customer service & delivery issues. Work with Operations Managers at other branches to coordinate asset transfers
• Maintain proper staffing levels to meet and exceed customer and branch needs
• Analyze and report on operational activities, i.e., service levels, routing efficiency, labor & overtime, and fuel
• Work with the Area Manager and Regional Vice President to develop and implement standard practices and efficiency recommendations for assigned branch(es)
• Provide mentorship and leadership to operations managers
• Responsible for fleet DOT administration including, log books & record maintenance
• Review and approve e-time punches prior to submitting for payroll processing. Review and approve time off request forms and schedule time off based on operational necessity where necessary
• Responsible for manager, supervisor, and employee development & conducting periodic performance reviews
• Create and maintain a positive, safe, and effective work environment
• Support the area manager as needed in the strategic planning and execution of organizational initiatives
• Operate a variety of company vehicles
• Travel 25-35% between sites and regionally as needed
• Perform other duties as assigned

This position has supervisory responsibilities.

Minimum 2 Year / associate’s degree from two-year college or technical school or equivalent combination of education and experience.

5 of related experience and/or training

• Valid Driver License (Class
  
  C)
• Have experience with multi-stop routing systems & dispatch procedures
• Computer knowledge (Navision, Microsoft Office & routing/logistics software)
  Strategic Leadership
• Knowledge of financial statements
• Experience managing a budget
• Knowledge of all company assets in inventory
• Knowledge of proper cleaning & repair of those assets
• Customer Service
• Team Building
• Organization
• Time Management
• Communications
• Strategic Decision Making and Problem Solving
• Excellent written and verbal communication skills

• Sit while driving and stand while servicing products
• Use hands and fingers to handle, control or feel objects tools or controls
• Repeat the same movements
• See details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand
• Understand the speech of another person Hear sounds and recognize the difference between them
• Walk up to 30 minutes at a time without exertion
• Enter and exit equipment by stepping and kneeling
• Lift up to 40lbs from your waits to your shoulders
• Lift 30lbs from the floor to your head
• Crouch and squat
• Push 100lbs and pull 100lbs horizontally
• Sit while answering phones or reply to emails
• Repeat the same movements when entering data at the computer
• See details of objects that are less than a few feet away Frequent

All full-time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro-rated for Part-Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer-Paid Short-Term Disability
• Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Hospital Indemnity, Accident and Critical Illness
• Commuter/Transit Account
• Healthcare…