Quality Assurance Specialist

Primary Purpose

The Quality Assurance Specialist is responsible for ensuring consistent service quality by conducting comprehensive onsite quality assurance audits for all lines of business within the USS portfolio. This role exercises discretion and independent judgment in interpreting organizational standards and policies to evaluate service performance, identify areas for improvement, and provide recommendations for corrective actions.

This role serves as a critical liaison between operations, customers, and management by providing actionable insights, maintaining brand integrity across assets, and supporting continuous improvement initiatives.

• Conduct unannounced onsite quality control audits to assess service delivery, cleanliness, branding
• Apply company policies, procedures, and operational standards to evaluate field performance and customer experience.
• Document audit findings in clear, detailed reports, including photos, service records, and deficiency notes.
• Develop and recommend corrective actions and service improvement plans based on inspection outcomes.
• Communicate audit results to internal stakeholders and customers with a focus on transparency, issue resolution, and continuous improvement.
• Ensure all USS units are properly branded and maintain current service records, decals, and regulatory compliance. Identify and report recurring service or materials deficiencies that may require escalation or systemic fixes.
• Collaborate with operations, sales, and field service teams to resolve customer concerns related to service quality or compliance.
• Plan and prioritize daily inspection routes and documentation responsibilities to meet organizational goals.
• Support company-wide initiatives for quality assurance, training, or service enhancement as assigned.
• Travel of up to 75%.
• Valid Driver's License (required).
• Perform other duties and projects as required.

This position has no supervisory responsibilities.

Education:

High School or GED, or an equivalent combination of education and experience.

Minimum Experience:

2 years of related quality assurance, service delivery, or field operations experience. Prior experience in service-based industries such as sanitation, logistics, or facilities preferred.

Additional Requirements:

TWIC Card and other site‑specific safety certifications (as needed based on customer/site access requirements). Valid Driver's License is required.

Travel: up to 75% of the time.

Other duties and projects as required.

• Proven ability to exercise discretion and sound independent judgment
• Strong customer service orientation and conflict resolution skills
• Excellent verbal and written communication skills
• Ability to build effective relationships across all levels of the organization
• Meticulous attention to detail and strong observational skills
• High level of organization and time management
• Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with audit or field service software is a plus
• Ability to work independently with minimal supervision in a field‑based role

• Sit while driving and stand while servicing products
• Use hands and fingers to handle, control or feel objects, tools or controls
• Repeat the same movements
• See details of objects that are less than a few feet away and also at greater distance
• Speak clearly so customers can understand; understand the speech of another person
• Hear sounds and recognize the difference between them
• Walk up to 30 minutes at a time without exertion
• Enter and exit equipment by stepping and kneeling
• Lift up to 40 lbs from your waist to your shoulders
• Crouch and squat; push 100 lbs and pull 100 lbs horizontally

All full‑time employees working an average of 30 hours or more per week are eligible for the following benefits:

• Holiday & Paid Time Off (pro‑rated for Part‑Time employees)
• Medical/Pharmacy
• Dental
• Vision
• Employer‑Paid Short‑Term Disability
• Employer‑Paid Employee Basic Life & Accidental Death and Dismemberment
• Voluntary Employee Life & Accidental Death and Dismemberment
• Voluntary Spousal Life
• Voluntary Dependent Life
• Volunta…