Quality Assurance Specialist

** About USS*
* United Site Services is the industry leader in comprehensive site services, committed to creating

partnerships that help enable our customers' project and event success. Our deep industry expertise,

excellence in process management, and dedication to corporate responsibility are pillars of our value

proposition; each supported by tangible, best practice programs.

Our success is fueled by the dedication and collaboration of our diverse team, which includes field

technicians, customer care representatives, sales professionals and functional experts. Each member of

our team plays a vital role in ensuring a seamless and reliable experience for our customers.

By joining United Site Services, you will be part of an organization that values continuous improvement,

teamwork, and excellence in every aspect of our business.

** Primary Purpose*
* The Quality Assurance Specialist is responsible for ensuring consistent service quality by conducting

comprehensive onsite quality assurance audits for all lines of business within the USS portfolio. This role

exercises discretion and independent judgment in interpreting organizational standards and policies to

evaluate service performance, identify areas for improvement, and provide recommendations for

corrective actions.

This role serves as a critical liaison between operations, customers, and management by providing actionable insights, maintaining brand integrity across assets, and supporting continuous improvement initiatives.

** Essential Functions*
* + Conduct unannounced onsite quality control audits to assess service delivery, cleanliness, branding

+ Apply company policies, procedures, and operational standards to evaluate field performance and customer experience.

+ Document audit findings in clear, detailed reports, including photos, service records, and deficiency notes.

+ Develop and recommend corrective actions and service improvement plans based on inspection outcomes.

+ Communicate audit results to internal stakeholders and customers with a focus on transparency, issue resolution, and continuous improvement.

+ Ensure all USS units are properly branded and maintain current service records, decals, and regulatory compliance.

Identify and report recurring service or materials deficiencies that may require escalation or systemic fixes.

+ Collaborate with operations, sales, and field service teams to resolve customer concerns related to service quality or compliance.

+ Plan and prioritize daily inspection routes and documentation responsibilities to meet organizational goals.

+ Support company-wide initiatives for quality assurance, training, or service enhancement as assigned.

+ Travel of up to 75%.

+ Valid Driver's License (required).

+ Perform other duties and projects as required.

** SUPERVISORY RESPONSIBILITIES*
* This position has no supervisory responsibilities.

** Qualifications*
* ** Min/Preferred*
* ** Education Level*
* ** Description*
* Minimum

High School or GED

or equivalent combination of education and experience

** EXPERIENCE*
* ** Minimum Years of Experience*
* ** Maximum Years of Experience*
* ** Comments*
* 2

Minimum of 2 years of related quality assurance,

service delivery, or field operations experience.

Prior experience in service-based industries such

as sanitation, logistics, or facilities preferred.

TWIC Card and other site-specific safety

certifications (as needed based on customer/site

access requirements)

** ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES*
* + Proven ability to exercise discretion and sound independent judgment

+ Strong customer service orientation and conflict resolution skills

+ Excellent verbal and written communication skills

+ Ability to build effective relationships across all levels of the organization

+ Meticulous attention to detail and strong observational skills

+ High level of organization and time management

+ Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with audit or field service software is a plus

+ Ability to work independently with minimal supervision in a field-based role

** Physical Requirements*
* ** Demand Frequency*
* + Sit while driving and stand while servicing products

+ Use hands and fingers to…