Director Banking Center Manager, Lyme, CT

Banking Center Manager, Old Lyme, CT Country:
United States of America It Starts Here:
Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

• Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
• Expand and retain client relationships, actively cross-sell and resolve client issues.
• Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center’s growth and profitability objectives.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
• Maintain a working knowledge of all asset, liability, and partner products and services as well as alternative delivery channels.
• Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way.
• Utilize and model usage of all available sales tools and resources.
• Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.
• Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.
• Drive high performance by holding team accountable for superior results.
• Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback.
• Provide opportunity in career growth and recognize and reward employees for accomplishments.
• Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilities.

• Education:
  
  H.S. Diploma or General Education Degree (GED) required Advanced degrees (Associates and/or Bachelor's) preferred
• Qualifications:
  
  5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills required
• Intricate knowledge of retail banking products and services.
• Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.
• Certifications:
  
  No Certifications listed for this job.

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

• Minimum: $0.00 USD
• Maximum: $0.00 USD

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide () Risk Culture:
We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach…