Installation Operations Lead

Overview

Benefits:

401(k)

401(k) matching

Health insurance

Paid time off

Generator Installation Technician will take the new customer through the entire install process, from pulling permits to the actual startup of the Generator. The Generator Installation Tech will track the progress of the job on a daily basis, updating the customer throughout the process. At day of install, the Generator Installation Tech oversees the entire process for Generator installation and is responsible for onsite facilitation of subcontractors and physical installing including placing generator and ensuring it s ready for inspections and start up.

Job includes physical fieldwork and office duties.

• Generator Installation Technician (GIT) will update Installation work orders in the Field Edge Database, adding any special notes for permitting, overall job regarding plumbing, electrical and site inspections. If there is unfinished work, it requires notes in the Install work order and a new work order to go back to the job site.
• During the planning sessions, GIT will review and lead discussions with the team. Sales, Electrician and Plumber need to understand the job plan. The GIT will identify jobs that may extend past one day of installation, and work to remove obstacles to ensure a one-day installation if possible.
• Review and label jobs as either standard (one day with no notable obstacles in review) or complex (requires two-day installation or additional hands on site).
• Manage Life Cycle Installation (Planning reviews through closing work order, final invoice).
• Inventory (Generators and any materials for jobs).
• Order replacement generators within threshold, keeping stock as required—communicating when stock is low.
• Update work orders and customer notes in Field Edge system – pin important customer notes.
• Manage Subcontractors (Electrical and Plumbing) including escalation when issues arise.
• Maintain relationships with town inspectors and build new relationships with customers; look for opportunities to sell service agreements.
• Collaborate closely with Sales and back-office team.
• Participate in Emergency on-call rotation for Generator repairs.

• Excavator experience required
• Swift, Physical work is required
• Construction experience / Electrical experience helpful but will train the right candidate
• Previous experience in customer service or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Deadline and detail-oriented
• Desire to be the best with the best team
• The number one trait that ALL successful individuals possess is Ambition and Drive
• The second trait that all successful possess is willingness to Accept Responsibility
• The third trait is Taking Action and being proactive
• Job Type: Full-time

• 401(k) matching
• Health insurance
• Paid time off

• Excavator: 1 year (Preferred)

• Old Lyme, CT 06371 (Required)