Account Specialist

Supports internal alignment and project follow-up during the RFQ and production series phase. Defines deliverables, planning and budget, in line with organization standards and in accordance with the business case and customer expectations. Activates and energizes internal stakeholders (quality, procurement, engineering, logistics and finance) to win new projects. Facilitates a smooth project transition to the project management organization after contract nomination.

Part of the project team and responsible for the commercial activities (change management /orders / contract management) within the project phase(s)

Leads smaller projects, prototype coordination and changes during series production. The key account manager supports when it concerns larger topics with the key accounts.

Account Management
Build and maintain relationships with the customer, through frequent contact moments (visits, calls, emails) to improve customer satisfaction and identification of business (improvement) opportunities. Customer expert for internal organization.

Interact and coordinate with the sales team and other staff members in other departments working on the same account.
Obtaining information and knowledge about market(developments), competitors, prices and products, and share this information with the internal organization for forecasting, growth and business development purposes.

Quotation
Independently prepares quotations within projects and series production and prepare the negotiation and the commercial realization. Is responsible for offers (and deal-closure) with smaller customers/projects/changes.

Forecasting and reporting
Provides input to the sales manager for the forecast on a regular basis (using a forecasting module on the ERP system), monitors and reports realized sales compared to forecast and uses the information to influence/motivate customers and key account managers to act on deviations. End-responsible for accounts receivable management.

The AS is the first point of contact for existing customers regarding improvements for running business, technical changes, crisis situations and smaller RFQ's. The AS is the intermediary ("spider in the web") between the customer and the internal organization. The timely action of the AS must guarantee customer satisfaction.

Process improvements
Develops, maintains and improves internal administrative processes (ERP settings, internal documentation) required to effectively serve (new) customers as well as to support the internal organization.

Requirements
Education & hard skills / Practical experiences
Minimum bachelor's degree in Sales, Management or Economics;
Typically, 3-5 years of relevant commercial and or commercial project management experience within a (technical) international B2B environment;
Knowledge of organizational processes;
Excellent communication skills, written and verbally in English, and Dutch language. German is an advantage.
Knowledge of and experience with sales in an international B2B technical environment.
Analytical and problem-solving skills and resistant to change and stress
Willingness to travel (about 10%)
Team player, able to work in multidisciplinary projects teams;
Being able to understand and translate customer needs
Good planning and organizational strengths
Strong interpersonal & networking skills (win trust)
Multi-level & disciplinary communication skills

Drive for results & execution
Understanding and building business documents
Commercial DNA with winners' mentality
Strong negotiator and able to make decisions

Personal skills
Authentic, adaptable, responsible (ownership) and strong independent personality
Good communication and presentation skills (verbal & nonverbal)
Energetic, proactive and challenging personality
Resourceful and creative in finding suitable and/or commercial solutions.

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