Astoria Grande - Front Office Manager - Менеджер Стойки Регистрации

ISMIRA Agency is hiring FRONT OFFICE MANAGER for ASTORIA GRANDE cruise ships! ASTORIA GRANDE invites Russian-speaking employees to join its team to work on a cruise ship to Turkey and Egypt with departure from Sochi to the shores of the Black, Aegean, Marmara and Mediterranean Seas. Astoria Grande visits the unique ports of the Turkish coast — Istanbul, Cesme, Amasra, Sinop, Trabzon, Ordu, Izmir, Kusadasi, and also stops at the largest port of Egypt - ancient Alexandria, and in the new season also in the beautiful ports of Greece.

The Front Office Manager is responsible for the overall management and supervision of the front office/reception operations. This includes guest check-in/check-out, reservations, concierge services, and ensuring guest satisfaction. Responsible for ensuring a positive and memorable guest experience throughout their stay. This role focuses on proactive guest service, resolving guest issues, and building strong guest relationships.

• Opportunity to travel to the ports of Turkey, Egypt and Greece
• Free meals and accommodation
• The ticket is at the expense of the employer
• The contract is 6-7 months
• The salary is paid in euros. A bonus system for rewarding employees, as well as tips
• No visa required

• Age 18+
• Recruitment is conducted from the following countries:
  Armenia, Azerbaijan, Belarus, Georgia, Moldova, Russia, Uzbekistan, Kazakhstan, Kyrgyzstan.
• Fluency in Russian is mandatory
• Knowledge of English - from intermediate depending on the position (knowledge of English is pre-intermediate for basic positions, fluency in both Russian and English is required for higher and administrative positions)
• A full package of STCW certificates and a seafarer's passport/seafarer's identity card are required.
• Degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent, preferred.
• Five or more-years progressive management experience in an upscale hotel or cruise ship of which three years as Receptionist / Sr. Receptionist.
• Excellent communication, problem solving, decision making, and interpersonal skills.
• Strong organizational and management skills in a multicultural and dynamic environment.
• Superior customer service, team building and conflict resolution skills.
• Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques.
• Ability to utilize and administer the company’s disciplinary action process through coaching and counseling to improve performance.
• Proficiency with Microsoft Office, Lotus Note, IISII, Fidelio Cruise and/or Linux computer software.
• Ability to work well under pressure and in a constantly challenging environment.

• In accordance with the company’s rules and regulations, he/she conducts in a professional and courteous manner at all times. This consists of physical and verbal interactions with guests or fellow shipboard employees and/or in the presence of guest contact and when in crew areas.
• Plans, organizes, supports, controls, and evaluates the operation of the Front Desk together with Chief Purser and or HM. Accomplishes the targets set forth by the company through the management of subordinates.
• Ensures the highest level of guest satisfaction by overseeing the delivery of quality guest services amenities within company’s standards.
• Establishes and maintains effective internal communications including regular departmental meetings to ensure optimum scheduling, teamwork and productivity.
• Continually encourages communication and cooperation between all sub-hotel departments, deck…