Inside Sales Representative

The objective of the Inside Sales Representative is to retain and grow a very loyal, satisfied and profitable SMB client base and prospect and sell into a designated list of non KM users. The role consists of a cadence of outreach with the objective of refreshing current services and products and also to introduce and sell other Konica Minolta offerings. Additionally, the AM will be responsible for managing expectations and our client's satisfaction.

The ISR provides ongoing relationship management with clients that are under contract for a subset of the Konica Minolta portfolio of products and services to SMB organization types. The ISR is the primary relationship liaison between Konica Minolta and his/her assigned client & prospect base (from initial introductory calls, web meetings, discovery, assessments, solution development, proposal, and continuous follow up, including potential termination of services).

The ISR is a client advocate. The ISR must always engage the client in accordance with Konica Minolta core values. The ISR works closely with other members of the local market support teams and their sales manager (direct report to) along with the market service delivery team to ensure each client's individual needs are being adequately and consistently addressed, and that they clients are being kept aware of all KMBS offerings.

Responsibilities:

Manage a group of contracted clients and assigned prospects to include the following activities:

* Conduct outbound communications including phone calls, emails, use of social media and web meetings to set and conduct web and phone meetings, assessments.

* Small business end to end sales responsibility. Demonstrate with the local market support teams the benefits of all Konica Minolta products, services and solutions to clients.

* Develop and present proposals tailored to address each client's specific business needs.

* Identify and establish relationships with key decision makers to secure new business and strengthen partnerships with current clients.

* Manage activities related to client retention, including communication with client

* Consistently close sales and achieve monthly activity and revenue goals.

* Revenue generation from the full service portfolio including extended services/offerings

* Accurate account forecasting/pipeline development

* Lead generation for our Managed Services and IT offerings, including IT Procurement

* Conduct periodic Technology Business Planning review sessions and assessments with each client to understand their technology roadmap

* Manage Accounts Receivable (AR) Escalation to ensure timely payment of invoices

* Coordinate with Market team and the AM's direct manager in order to leverage resources as needed

* Assist with documentation related to all phases of the client

* Identify and propose additional projects

* Tracks all leads, activities and meetings through our CRM system

Minimum:

• BA or BS degree or equivalent combination of relevant education and experience
• High level of energy and commitment to sales goals in a dynamic environment
• Tenacity and desire to grow your career and achieve success within KMBS

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive

Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta's 20thanniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta's bizhub brand.

Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces,…