Program Coordinator III

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Department:

Student Disability Services

Job Summary:

Plans and coordinates day-to-day fiscal, administrative, and operational activities of a defined, program or set of funded activities. Programs are usually focused to a single purpose, may be scientific, research, educational, or service oriented, and may exist as a subset of an integrated funded program activity. Duties typically include assisting with grant planning and administration, fiscal, budgetary, and/or other associated transactions, program implementation and administration, internal and external operational/administrative liaison, program marketing, and reporting.

Job Description:

Provides specialized support in the development, implementation, and marketing of program function.

Serves as a central point of contact between students, faculty, staff, other departments, and/or external constituencies on day-to-day programmatic, operational, and administrative matters; assists with seminars, meetings, special projects, and/or general problem resolution.

Coordinates activities of support staff, consultants, faculty, and/or volunteers engaged in implementation and administration of program objectives.

Monitors and administers program/project revenues and expenses; may develop or participate in the development of funding proposals for the program.

Writes, edits, and coordinates development of course catalogs, promotional materials, educational materials, training manuals, newsletters, and/or brochures, as appropriate to the program.

Maintains program/project records, researches information and gathers and computes various data; prepares special and/or one-time reports, summaries, or replies to inquiries, selecting relevant data from a variety of sources.

Job Responsibilities:

Over see all aspects of the Student Disability Services Testing Center.

Lead daily Testing Center operations and coordinate the work of Program Coordinators, graduate assistants, proctors, and student employees to maintain consistent and efficient service delivery.

Assist with coordinating the daily operations of the Student Disability Services Testing Center.

Facilitate a resolution to potential conflicts or issues that arise during test  mental health concerns that arise during testing and provide immediate care resources if needed.

Use professional judgment to determine if the student is able to continue with testing and coordinate the rescheduling of tests if necessary.
• Serve as the lead operational resource for complex testing situations, accommodation implementation questions, and procedural concerns requiring advanced judgment.

Ensure consistent implementation of approved accommodations, testing procedures, testing security standards, and customer service expectations across testing operations.

Resolve complaints from instructors and facilitate a solution.

Serve as the primary operational resource for faculty regarding complex accommodated testing questions, testing security concerns, and procedural issues.

Coordinate the resolution of complex operational concerns involving faculty, students, and testing staff and elevate matters to department leadership when appropriate.

Supervise and train proctors, student workers, and graduate assistants.

Works with UPD and emergency management services to make our space secure and safe for all students and staff.

Serve as the first point of contact for operational questions from Testing Center staff and provide guidance, coaching, and direction regarding procedures and work priorities.

Lead special projects and operational initiatives related to testing services as assigned by department leadership.

Other

Qualifications:

Previous supervisory experience required

Previous accommodated testing experience preferred

Please submit resume and cover letter

Substitution Statement:
An equivalent…