Returns Analyst

Description

Location:

Fulltime onsite, Olive Branch, MS

The Returns Analyst is a key individual contributor responsible for managing and optimizing the end-to-end returns and reverse logistics processes within HP’s distribution operations. This hands‑on role partners with cross‑functional teams to ensure efficient, accurate, and timely processing of returned products, driving improvements in customer satisfaction, cost control, and asset recovery. The ideal candidate excels in process analysis, data‑driven decision‑making, and continuous improvement, with a proven record of delivering operational enhancements in high‑volume, technology‑enabled environments.

This position requires strong analytical, communication, and project coordination skills to deliver measurable improvements in returns management and reverse supply chain performance.

• Oversee daily returns operations, ensuring accurate and timely receipt, inspection, disposition, and processing of returned products in accordance with HP’s quality and compliance standards.
• Lead and support process improvement initiatives focused on optimizing returns flow, reducing cycle times, minimizing errors, and maximizing asset recovery and value retention.
• Collaborate with Supply Chain, Customer Service, Warehouse, IT, and Quality teams to coordinate returns processing, resolve exceptions, and ensure alignment with business and customer requirements.
• Monitor and report on KPIs such as returns cycle time, disposition accuracy, recovery rate, cost per return, and customer satisfaction.
• Serve as the primary point of contact for return‑related issues, facilitating resolution of exceptions, damages, and non‑conformances.
• Partner with Quality and Engineering to perform root‑cause analysis on high‑incidence failure modes; elevate systemic issues to design or supplier‑quality teams.
• Define and maintain SOPs for returns receipt, inspection, grading, refurbishment, and disposition in SAP and the WMS.
• Train and coach warehouse and operations staff on best practices for returns handling, inspection, and disposition.
• Participate in cross‑functional projects related to reverse logistics optimization, sustainability initiatives, and supply chain transformation.
• Support annual physical inventory and internal or external audits by maintaining complete traceability of returned serial numbers and parts.

• Bachelor’s degree in Supply Chain, Industrial Engineering, Operations Management, or related discipline or equivalent practical experience.
• 3+ years of experience in reverse logistics, repair operations, or distribution within electronics, high tech, or similarly complex products.
• Demonstrated experience in process analysis, operational improvement, and project coordination.
• Working knowledge of warranty processes, basic accounting for returns, and regulatory requirements for electronic waste, batteries, and product safety.
• Proficiency in data analytics tools (Excel, Power BI, Tableau) and WMS.
• Strong communication, problem‑solving, and stakeholder management skills.
• Working knowledge of Lean, Six Sigma, or other continuous improvement methodologies.

• Certifications in Lean, Six Sigma, or APICS (CPIM/CSCP).
• Experience with automated test or diagnostic equipment, failure analysis, or component‑level repair.
• Exposure to automation in reverse logistics.
• Familiarity with HP’s products, distribution models, or technology sector best practices.

The base pay range for this role is $59,350 to $89,600 annually with additional opportunities for pay in the form of bonus and/or equity (applies to US candidates only). Pay varies by work location, job‑related knowledge, skills, and experience.

HP offers a comprehensive benefits package for this position, including:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including:
  • 4-12 weeks fully paid parental leave based on tenure
  • 11 paid holidays
  • Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits…