Outbound Call Admissions Specialist

Summary of the Job

The Admissions Contact Center Specialist supports university‑wide enrollment efforts for both on‑ground and online programs by providing high‑volume recruitment‑related call and email support to prospective students.

• Utilize various forms of communication to contact prospective students.
• Deliver approved phone script to prospects and, in order to better serve interested prospects in their application process, transfer to an Admissions Professional.
• Identify and overcome objections faced while keeping the prospect’s best interest a top priority.
• Provide excellent customer service; build excitement and rapport with potential students.
• Accurately document all outgoing and incoming prospect activity within Campus Vue CRM (Customer Relationship Management Program).
• Make a minimum number of outgoing calls/activities in order to meet or surpass productivity metrics.
• Demonstrate desire to succeed within a team environment.

• Display records of achievement in a fast‑paced environment.
• Able to show exceptional social and customer‑focused skills.
• Detail‑oriented and highly organized.
• Display strong ability to effectively interact with staff and faculty.
• Proven ability to work in a team environment and confident in interacting with prospective students.
• Actively participate in the student mentor program.

• Mandatory participation in the Hallmark Character Program:
  All employees are required to actively engage in this program to embody and promote our core values.

• Possess exceptional telephone and face‑to‑face communication skills.
• Exhibit a high level of motivation, with a passion for student success and the Hallmark University mission.
• Establish a commitment to business ethics and compliance with regulatory rules.
• Be able to multitask and remain highly organized in a fast‑paced environment, with the ability to adapt to change.
• Be proficient in MS Office (Excel, Outlook, PowerPoint, Word, etc.).

• Minimum of an associate degree from an accredited college/university.
• Call center and sales experience.

• High School Diploma.
• Must have excellent attendance.
• Must have excellent customer service skills.
• Ability to work afternoons, evenings, and occasional Saturdays.

Hourly wage: $18 – $21 per hour.

• Full Time