Shipping and Receiving Clerk, Olive Branch

DSV
- Global transport and logistics

Location:

USA
- Olive Branch, Polk Lane

Division:
Solutions
Job Posting

Title:

Shipping and Receiving Clerk, Olive Branch
Time Type:
Full Time

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Expedite any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and ensure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to the appropriate department.
• Assist drivers at check‑in window various times throughout the day.
• CSR’s may be expected to cross‑train in other administrative staff functions to support the site and contribute to associated development.
• Work overtime as dictated by business whether mandatory or voluntary.

• None

• Must have a high school diploma or GED.
• 1 year experience in Customer Service‑related capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.

• Intermediate computer skills.
• Proficient with MS Office Applications.
• WMS functions.
• English (reading, writing, verbal).
• Business writing proficiency.
• Intermediate level mathematical skills to verify quantities of product, count inventory, or perform other duties related to handling, storing, and distributing client products.
• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi‑task.
• Effective communication skills.
• Ability to adapt to change and thrive in a stimulating, fast‑paced work environment.

• 1‑3 years warehouse/logistics support experience.
• 2‑3 years experience in Customer Service‑related capacity.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration.

DSV reserves the right to defer or close a vacancy at any time.

For this position, the expected base pay range is – . Actual compensation will be determined based on job‑related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.