Customer Service Agent ​/ Order Planner, Olive Branch

Job Title

Customer Service Agent / Order Planner, Olive Branch - 112357

Location:

USA - Olive Branch, Polk Lane

Division:
Solutions

Time Type:
Full Time

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Expedite any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and assure proper credit is given to the customer.

• Maintain a good working relationship with customers by responding to inquiries and complaints concerning work orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records related to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping count matches picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.

• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.

• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to the appropriate department.
• Assist drivers at check‑in windows throughout the day.

• CSR may be expected to cross‑train in other administrative staff functions to support the site and contribute to associate development.
• Work overtime as dictated by business whether mandatory or voluntary.

• None

• Must have a high school diploma or general education degree (GED).
• 1 year experience in Customer Service‑related capacity.
• Must be able to work in unregulated temperatures within the warehouse during warmer and colder months ranging from mild to moderate.

• N/A

• Computer
  
  Skills:
  
  
  • Intermediate computer skills.
  • Proficient with MS Office Applications.
  • WMS functions.
• Language
  
  Skills:
  
  
  • English (reading, writing, verbal).
  • Business writing proficiency.
• Mathematical
  
  Skills:
  
  
  • Intermediate level to verify quantities of product, count inventory, or perform other duties associated with handling, storing, and distributing client products.
• Other:
  • Strong attention to detail, accuracy, and ability to accomplish tasks in a timely manner.
  • Ability to perform duties with minimal supervision or guidance.
  • Ability to multi‑task.
  • Effective communication skills.
  • Must adapt to change and thrive in a fast‑paced work environment.

• 1‑3 years warehouse/logistics support experience.
• 2‑3 years’ experience in Customer Service‑related capacity.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state, or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.