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Bilingual Customer Service Specialist Complex Inquiries

Job in Olive Branch, DeSoto County, Mississippi, 38654, USA
Listing for: APL American Public Life Insurance Company
Full Time position
Listed on 2026-09-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Salary/Wage Range or Industry Benchmark: 42000 - 66000 USD Yearly USD 42000.00 66000.00 YEAR
Job Description & How to Apply Below
Position: Bilingual Customer Service Specialist for Complex Inquiries

APL American Public Life Insurance Company is seeking a customer service professional to support internal and external clients, including employer groups, brokers, and policyholders. You will resolve moderate to complex inquiries with accuracy and timely communication.

You will document all interactions in the system, provide guidance to colleagues, and participate in LEAN initiatives. Strong writing, math, and analytical skills are essential for success in this role.

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