Export Customer Service Representative; OnSite

Export Customer Service Representative (OnSite) 1

Together, we move the world—we've been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.

MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. Join our MAHLE team! #weshapefuturemobility

To ensure optimum service in one or more areas of the Customer Service Department. Must promote an environment of teamwork and productivity under the guidance of the Customer Service Manager. Responsible for accuracy and completion of orders. Must work in conjunction with customers as well as Export Manager, MAHLE Agents, IT, Inventory Control, Production, Distribution and Traffic to guarantee customer satisfaction.

Coordinate with all parties involved (Export Manager, MAHLE Agents, Logistics, IT, Accounting, Production). Maintain direct contact with MAHLE Agents and customer's (inform and advise customers current internal contacts of sales policies, current price list, order confirmations, proformas, export documentation and product information. Research claims for credit and debit applying company policies to transactions, before passing these on for credits or debits to be issued.

Create and update daily production reports. Enter customer discrepancies into the system for review.

Ability to work with and through others at all levels. Experience with AS400 and SAP a plus. Proficient in use of spreadsheets (Excel) and processing (Word) software. Associate's Degree preferred, or equivalent work experience. Extensive background and experience in dealing with export customer service. Strong product knowledge a plus. Bilingual (Spanish) a plus.

Benefits:
Company health insurance Casualty insurance Discount platform for employees Insurance benefit Life Insurance Benefits package 'MAHLEforMe' Additional maternity pay Mobile working Standadized Onboarding Process Paid holiday Entry level:
Experienced hires Part-/Full-time:
Full Time

Functional area:

General Administration Department: BU3 Lifecycle and Mobility

Location:

Olive Branch, MS, US, 38654 Company: MAHLE Aftermarket (US) OB