Shipping and Receiving Clerk, Olive Branch

DSV
- Global transport and logistics

Location:

USA
- Olive Branch, Polk Lane

Division:
Solutions
Job Posting

Title:

Shipping and Receiving Clerk, Olive Branch
Time Type:
Full Time

• Process and input all customer orders.
• Run and print shipments from WMS.
• Run stock reports to check for product availability.
• Generate all related paperwork and necessary information required for customer work orders.
• Check all orders for special requests.
• Expedite any order as necessary, trace orders as required, and notify customer of any activity concerning their merchandise.
• Follow up with other departments to ensure service standards are being met.
• Assure proper invoicing of accounts by verifying customers as required.
• Handle returned merchandise efficiently and ensure proper credit is given to the customer.
• Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work‑orders, invoicing, shipments, inventory management, and any signs of customer dissatisfaction.
• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assure that receiving counts match packing lists and purchase orders and that shipping counts match picking documents.
• Prepare any reports concerning customer service as required by supervisors.
• Assist in resolving any discrepancies.
• Operate the computer terminal proficiently.
• Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion.
• Oversee all paperwork associated with orders and maintain the corresponding files.
• Answer phone calls and operate various types of office machines and computers necessary to perform duties.
• Greet customers and visitors to the office.
• Effectively correspond with customers as required.
• Answer incoming telephone calls in a cheerful, courteous, and timely manner.
• Promptly route each call to the proper party, taking messages when necessary.
• Assist callers with general information and inquiries.
• Direct visitors to the appropriate department.
• Assist drivers at check‑in window various times throughout the day.
• CSR’s may be expected to cross‑train in other administrative staff functions to support the site and contribute to associated development.
• Work overtime as dictated by business whether mandatory or voluntary.

• None

• Must have a high school diploma or GED.
• 1 year experience in Customer Service‑related capacity.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months which can range from mild to moderate.

• Intermediate computer skills.
• Proficient with MS Office Applications.
• WMS functions.
• English (reading, writing, verbal).
• Business writing proficiency.
• Intermediate level mathematical skills to verify quantities of product, count inventory, or perform other duties related to handling, storing, and distributing client products.
• Strong attention to detail, accuracy, and ability to accomplish job tasks in a timely manner.
• Ability to perform duties with minimal supervision or guidance.
• Ability to multi‑task.
• Effective communication skills.
• Ability to adapt to change and thrive in a stimulating, fast‑paced work environment.

• 1‑3 years warehouse/logistics support experience.
• 2‑3 years experience in Customer Service‑related capacity.

DSV is an equal employment opportunity employer. Candidates are considered for…