Resolution Specialist, DC Seller Disputes

Resolution Specialist, DC Seller Disputes

9200 Alexander Rd, Olive Branch, MS

• Evaluate and resolve seller disputes with a focus on accuracy and fairness.
• Prioritize solutions that support seller success while maintaining compliance with company policies.
• Document dispute outcomes with clear, concise, and fact‑based written reports.
• Maintain a professional tone in all written communications to ensure clarity and respect.
• Identify and analyze patterns of fraud and risk in dispute cases.
• Provide sellers with advice and best practices to prevent future disputes and minimize risks.
• Thoroughly review all relevant information and evidence before making decisions on seller disputes.
• Ensure all documentation is accurate and free of errors.
• Show empathy towards sellers while maintaining objectivity.
• Use analytical skills to detect patterns and identify potential fraud or risk.
• Make data‑driven decisions to support dispute resolution and fraud prevention.
• Communicate clearly and professionally in all written documentation.
• Anticipate potential issues and provide proactive solutions to prevent future disputes.
• Continuously seek ways to improve seller dispute resolution processes and outcomes.
• Maintain high ethical standards in all actions and decisions concerning seller disputes.
• Lead and participate in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling and helping others adapt to change or new challenges.
• Develop, communicate, and implement processes and practices to meet business needs by collaborating with managers, co‑workers, customers, and other business partners; analyzing and applying information from multiple sources; monitoring progress and results; and identifying and addressing improvement opportunities.
• Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues and problems.

• 2 years’ experience in disputes, claims, or financial or operational investigation work.

• Prior work experience in consultative claims handling.
• Prior work experience in fraud or risk detection.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase, and company‑paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a Walmart‑paid education benefit program covering tuition, books, and fees.
• Walmart Academy: job‑specific retail training and leadership courses to help associates reach career goals.
• Medical, dental, vision, and wellness programs for you and your family.