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Service Desk Analyst
Job in
Olive Branch, DeSoto County, Mississippi, 38654, USA
Listed on 2026-02-15
Listing for:
Insight Global
Full Time
position Listed on 2026-02-15
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Location:
Olive Branch, MS (onsite position)
Work schedule:
Monday – Friday from 6:00am – 3:00pm
Position overview:
- Provides analytical advice and direction for application and technology
- Analyze and apply Enterprise data to make recommendations to streamline and simplify processes
- Develop and deploy IT solutions
- Develops procedures for proper utilization of IT technology
- Develops and delivers training to support process changes and new technology introductions
- Evaluates and modifies existing technology
- Provide after-hour technical support as needed
Technical skills:
- Windows Server Administration (Active Directory, GPO, DNS, DHCP) experience (2+ years)
- VMware vSphere / ESXi Virtualization experience (2+ years)
- Network Support: LAN/WAN, VPN, Firewalls, Switches experience (2+ years)
- Hardware Troubleshooting: PCs, printers, mobile devices experience (1+ year)
- ERP Support: SAP user assistance and basic module knowledge of S/4 HANA (1+ year)
- Backup and Disaster Recovery Solutions experience (1+ year)
- Help Desk Ticketing Systems experience (6+ months) – ideally Service Now
- Bachelor’s degree in computer science, information systems, or related discipline
Other skills:
- Strong verbal and written communication skills
- Ability to work independently and collaboratively
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