IT Support Technician

Morris & Dickson Co. is a leading pharmaceutical distribution company with a longstanding commitment to excellence in service and reliability. With more than 180 years of service, we combine the stability of a legacy business with the energy of a rapidly growing organization. As we continue to grow, we remain committed to fostering a culture of excellence that puts customers first and empowers our people to deliver impact every day.

Morris & Dickson is seeking a motivated IT Support Technician for its new state-of-the-art Distribution Center in Olive Branch, Mississippi. In this on-site role, you'll provide technical support for hardware, software, networking, and end-user systems while helping maintain a secure and reliable technology environment. This is a unique opportunity to join a newly established facility backed by the stability of a 180-year-old industry leader, allowing you to play an active role in building processes, supporting growth, and growing your own career alongside the company's continued expansion.

• Provide first-level technical support for hardware, software, and peripheral issues.
• Troubleshoot Windows PC performance, connectivity, and configuration problems.
• Assist with workstation setup, imaging, deployment, and maintenance.
• Support users with Office 365 applications, email, Teams, and collaboration tools.
• Escalate complex issues to Tier 2/3 support as necessary while maintaining ownership of the ticket lifecycle.
• Document issues, resolutions, and processes in the ticketing system.
• Perform basic troubleshooting on network connectivity (wired and wireless).
• Support mobile devices, printers, and common enterprise applications.
• Maintain high customer service standards in all interactions with end users.
• Assist with hardware inventory, equipment moves, and asset tracking.

• Employees receive timely, friendly, and reliable support that keeps them productive and confident in their technology.
• Issues are resolved efficiently or escalated appropriately, with clear ownership from intake through resolution.
• You embody M&D’s values in how you show up and support the team

• 1–2 years of technical support, help desk, or desktop support experience.
• Strong understanding of Windows 10/11 operating systems.
• Basic knowledge of networking concepts (DNS, DHCP, IP addressing).
• Familiarity with hardware components and PC troubleshooting techniques.
• Excellent communication and customer service skills.
• Ability to lift and move equipment (up to 40 lbs) as needed.

• Strong problem-solving mindset and attention to detail.
• Ability to work independently and as part of a collaborative IT team.
• Eagerness to learn new technologies and processes.
• Positive attitude with a customer-first approach.

• Medical, Dental, and Vision Insurance
• HRA, HSA, and FSA reimbursement accounts
• Basic & Voluntary Life Insurance
• Short & Long-term Disability Insurance
• Paid Time Off
• Paid Holidays
• Fitness Program Reimbursement
• Employee Assistance Program
• 401K Savings Plan with a company match

At M&D, you’ll be part of a mission that matters. We take pride in our history, but we’re building for the future and that means investing in people who care about doing meaningful work with a strong, stable company. You’ll find growth opportunities, teammates who have your back, and leaders who support your development. When you bring your best, we make a bigger difference, together.