Operations Manager - Operational Excellence

Operations Manager – Operational Excellence

We are seeking an experienced Operations Manager to lead our distribution operations.

• Build and lead high‑performing teams, set clear expectations, coach consistently, and enforce accountability.
• Create a culture of urgency, ownership, discipline, and pride in execution.
• Develop team leads and emerging talent to strengthen the leadership bench and support long‑term site performance.
• Own key areas of the operation and align labor, staffing, and workflow to meet daily and peak volume demands.
• Translate operational priorities into action and maintain strong execution throughout shift.
• Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles.
• Provide strong shift handoffs, recaps, operational continuity, and consistent execution across functions.
• Help run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activities.
• Use operational data, WMS systems, and real‑time observations to make sound decisions and improve performance.
• Lead with discipline around process adherence, inventory accuracy, and throughput.
• Think critically in a live operational environment and respond quickly to shifting priorities and challenges.
• Lead from the front on safety, compliance, and operational standards.
• Reinforce a culture where safe behaviors, quality execution, and operational discipline are non‑negotiable.
• Partner with site leadership to ensure compliance with OSHA standards and company expectations.
• Hold teams accountable for maintaining a clean, organized, and well‑run operation.
• Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service.
• Support continuous improvement initiatives that strengthen execution and improve scalability.
• Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift.
• Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance.
• Partner cross‑functionally with internal teams and external providers to ensure alignment and strong execution.
• Support a one‑team mindset that keeps the operation focused on positive service, quality, and productivity results.

• High school diploma or equivalent (required). 3–5 years of progressive distribution leadership experience in a large‑scale operations role.
• Demonstrated success leading people and performance in a fast‑paced, high‑volume distribution, logistics, or fulfillment environment.
• Strong ability to lead teams, set direction, and drive accountability.
• Demonstrated operational judgment and ability to make effective real‑time decisions in a changing environment.
• Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy.
• Demonstrated success managing third‑party providers across warehouse operations, value‑added services, and transportation.
• On‑site role.

• Bachelor’s degree in Business, Logistics, Industrial Engineering, Supply Chain, or related field.
• Lean, Six Sigma, or other continuous improvement experience.
• Exposure to high‑volume distribution, big‑box, furniture, or omnichannel operations.
• Experience working with or implementing automation or advanced operational systems.
• Strong understanding of OSHA and workplace safety standards.
• Experience supporting multi‑shift operations and developing front‑line leaders.

• Must be able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods.
• Must be able to move, lift, or carry heavy objects or materials up to 50–100 pounds.

• Generous discount on all Williams‑Sonoma products.
• 401(k) plan and other investment opportunities.
• Paid vacations;
  Employee Assistance Programs;
  Time off to volunteer;
  Matching Gifts;
  Community Service Program; and Holidays (location dependent).
• Health, dental, and vision insurance, including same‑sex domestic partner benefits, Legal and Identity Protection Plans, and Pet Insurance.
• Additional benefits information available at MyWSIBenefits.