Assistant General Manager-Reverse Logistics

Assistant General Manager – Reverse Logistics

Title:

Assistant General Manager – Reverse Logistics

:  | Reported To:
Michael Toner | Department: 3180 – Consolidated Returns |

Shift: Monday – Friday | Grade Level: 21 |

Employment Type:

Full Time Exempt |

Location:

Olive Branch, MS

Since its founding in 1956, Williams‑Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with best known and most beloved brands in home furnishings, including Williams‑Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail‑order customers around the world. The Supply Chain environment is dynamic and fast‑paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, or home delivery, and are looking for a job with a strong opportunity for gaining new skills and for advancement, our Supply Chain Organization could be the right place for you.

Williams‑Sonoma, Inc. is recognized for continuous action and progress, including the following accolades:
Barr's 100 Most Sustainable Companies;
Forbes Best Employers for Women and Diversity;
Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people‑first organization.

• Over 4,000 full‑time associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams‑Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final‑mile furniture hubs.
  • Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full‑time associates and 1,500 seasonal/temporary associates in Mississippi.
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full‑time employees producing approximately $900 million to $1 billion in sales of upholstered furniture.
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN.
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey.

This role is for a leader who combines operational rigor, people leadership, and strategic thinking with the ability to communicate clearly, make sound decisions quickly, and drive consistent execution in a fast‑moving environment. The strongest candidates bring urgency without chaos, close loops consistently, and know how to scale teams and operations through both peak demand and day‑to‑day execution.

• Own shift‑level performance across safety, service, quality, cost, and productivity.
• Maintain high performance standards across all functions, ensuring consistency with first‑shift execution.
• Make sound, real‑time decisions to keep the operation moving and resolve issues quickly and effectively.
• Ensure strong shift handoff discipline, operational continuity, and follow‑through on key priorities.
• Think critically in a fast‑paced environment where priorities, volume, and operational needs can shift quickly.
• Coach and develop front‑line leaders and high‑potential talent to build a strong internal leadership pipeline.
• Set clear direction, reinforce expectations, and align leaders around priorities and execution.
• Drive a culture of accountability, urgency, ownership, and follow‑through across the shift.
• Partner with HR and site leadership on succession planning and leadership development.
• Reinforce a People‑First environment grounded in respect, clarity, consistency, and performance expectations.
• Monitor performance closely and take immediate action to close gaps in productivity,…