Director, RMA

Director of RMA and Asset Recovery

Hyve Solutions transforms complex engineering challenges into production reality for technology innovators building AI, cloud, and connected infrastructure. As a US-based manufacturing partner, the company rapidly delivers fast, agile execution through technical partnerships and co-innovation, and supply chain clarity. Hyve's integrated ODM, CM, and SI capabilities eliminate vendor complexity while accelerating time-to-market with single-partner accountability from design through scale. The company co-innovates with deep engineering expertise, treating customer success as its own while building tomorrow's digital infrastructure.

Location - any Hyve site

This senior leadership position is responsible for developing and executing the company's RMA and Asset Recovery strategy across all warehouse locations. The Director of RMA is accountable for maximizing recovery of company capital through timely return of products to vendors, warranty recovery programs, supplier claims management, reverse logistics processes, and disposition of non-sellable inventory. This role ensures the organization minimizes inventory losses, recovers vendor credits promptly, and optimizes overall return operations while maintaining strong vendor relationships.

RMA and Asset Recovery Management Including, but not limited to:

• Develop and execute company-wide RMA and asset recovery strategies
• Manage vendor return and recovery programs
• Establish RMA policies, procedures, and performance standards
• Drive recovery of vendor credits, allowances, and warranty claims
• Oversee disposition of obsolete, damaged, and non-sellable inventory
• Standardize return processes across all warehouse locations
• Monitor return aging and recovery performance
• Partner with Purchasing, Inventory Control, Finance, and Operations teams
• Lead reverse logistics and asset recovery initiatives
• Negotiate recovery opportunities with manufacturers and suppliers

Manages Various Business Goals Including:

• RMA Recovery Dollars
• Vendor Credit Recovery Rate
• Return Aging Reduction
• Warranty Recovery Performance
• Unsaleable Inventory Reduction
• Obsolete Inventory Reduction
• Return Processing Cycle Time
• Vendor Compliance Metrics
• Asset Recovery Yield
• Inventory Loss Reduction

Bachelor's degree in Business, Supply Chain, Logistics, Finance, or related discipline

10+ years of warehouse, supply chain, or reverse logistics experience

7+ years of people management experience

Demonstrated experience managing vendor relationships and recovery programs

Strong financial analysis and reporting skills

Experience with inventory management and return authorization systems

Strong communication, negotiation, and presentation skills

Proficiency with Microsoft Office applications and ERP/WMS systems

Ability to travel throughout the U.S. (25%-40%)

Current driver's license and ability to maintain a clean driving record

Reverse logistics and RMA management expertise

Asset recovery and financial analysis

Vendor negotiations and relationship management

Process improvement and continuous improvement methodologies

Leadership and employee development

Strategic, operational, and tactical planning skills

Project management skills

Inventory control and warehouse operations knowledge

Data analysis and KPI management

Returns & Asset Recovery

Maximize recovery of company capital through vendor returns and credits

Reduce aged and unresolved RMA inventory

Minimize inventory write-offs and losses

Improve vendor response and recovery timelines

Standardize RMA processes across all facilities

Ensure compliance with vendor return programs and requirements

Develop reporting and accountability for recovery performance

Drive continuous improvement in reverse logistics operations

Returns & Asset Recovery

Establish company RMA and recovery policies

Prioritize recovery efforts based on financial impact

Escalate vendor disputes and recovery opportunities

Allocate resources to support recovery initiatives

Approve disposition strategies for non-sellable inventory

Develop performance metrics and reporting standards

Prepare executive management reports on recovery performance

Executive Leadership Team

Warehouse Operations Leadership

Inventory Control Organization

Purchasing and Vendor Management Teams

Finance and Accounting

Information Technology

Manufacturers and Suppliers

Third-Party Logistics Providers

External Auditors

Utilizes organizational, planning, and leadership skills (50%)

Financial analysis and decision-making (30%)

Utilizes personal computer and reporting systems (20%)

Reaching – Occasional (