Virtual Universal Banker

Virtual Universal Banker

Join an exciting new role designed to expand Trust Bank's virtual service capabilities and enhance the customer experience. The Virtual Universal Banker serves as a primary point of contact for customers seeking assistance by phone and through digital banking channels. This position supports customers across all markets and branches without being assigned to a specific location, providing responsive, knowledgeable, and professional service.

The role plays a critical part in supporting the bank's growth strategy by delivering exceptional remote service, resolving customer inquiries, assisting with account needs, supporting digital banking products and services, and connecting customers with the appropriate specialists when additional expertise is required.

The position is a full-time position working 40 hours per week. Hours may vary based on business needs. Availability to work a couple of Saturdays each month is required. Work is primarily performed in an office environment and focused on customer interactions conducted through telephone, video, digital, and electronic communication channels. The noise level is generally moderate. The position requires prolonged computer use, sitting, speaking, listening, and occasional standing, walking, and lifting up to 25 pounds.

Embrace and promote the Trust Bank Culture and Core Values in all aspects of your duties.

The estimated annual salary for this position is $18 - $21/hour. The position is also eligible for an annual discretionary bonus. Pay rate may vary based on the candidate's qualifications, skills, and experience. We offer a 401(k) plan featuring a discretionary employer match in bank stock. See more about our generous employee benefits details that may be found on our bank's career page.

Trust Bank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated August 13, 2026

Must have a high school diploma or equivalent and be able to master on-the-job training requirements. Prior retail banking, customer service, call center, or digital banking experience is preferred but not required.

Strong verbal communication and customer service skills are essential. Must demonstrate problem-solving abilities, attention to detail, professionalism, relationship-building skills, adaptability, and the ability to work independently in a fast-paced environment. Sales and cross-selling experience is a plus.

Ability to use Microsoft Office, customer relationship management tools, core banking systems, digital banking platforms, and other bank technology. Strong computer navigation skills and proficiency using telephone systems, headsets, and general office equipment are required. Demonstrates curiosity and adaptability in leveraging emerging technologies, including artificial intelligence tools, to enhance customer service, support digital banking adoption, and improve operational efficiency.