Regional IT Engineer

Overview

Under general direction, the Regional IT Engineer works as a member of the Regional Information Technology team. Performs day-to-day problem analysis and troubleshooting, acting as 3rd tier support for other IT team members. Works independently on tasks and projects, completing them within the defined timeline. Manages and monitors IT systems to ensure availability and security of the production IT environment. Creates and maintains system documentation and knowledge base articles.

Communicates with team members and customers, keeping them appraised and setting expectations.

Education:

Experience In Lieu of Education

Bachelor's Degree:
Related Field

Work Experience:

Information technology

• Windows Desktop and Laptop environments
• Endpoint imaging, deployment, and lifecycle management systems
• Network connectivity
• VPN and remote access technologies
• VOIP Telephone system
• End-user phone provisioning and support
• Microsoft 365 / Office Suite
• Active Directory
• Endpoint management tools
• Asset tracking systems
• Inventory databases

Performs rapid day-to-day problem analysis and problem resolution following standard working practices and policies. Works on complex problems where analysis of situation requires an in-depth understanding of both technical and non-technical factors. Works independently on selected tasks and projects as assigned, completing them accurately and within the defined timeline. Implements new and upgrades existing IT systems in accordance with existing IT working practices and standards.

Works with other IT teams and individuals to coordinate system installations, upgrades, and maintenance. Manages IT system management and monitoring tools to ensure IT system availability and uptime. Identifies opportunities and provides recommendations for process or system improvement. Creates and maintains system documentation and knowledge base articles. Provides 3rd tier project and technical support for other Regional IT Team members.

Manages tickets and requests within IT Service Management tools. Participates in after hours on-call support rotation. Deals with a rapid, fast-paced, and constantly changing environment. Continuously assess and re-prioritize daily tasks based on impact and urgency. Works extended hours with minimal notification. Work hours outside standard business hours (Monday-Friday, 8am to 5pm).

The compensation range for this position is $32.48 per hour - $55.87 per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked, and compensation model.

Carle Health offers a comprehensive benefits package for team members and providers. To learn more, visit careers.carlehealth.org/benefits.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

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