Public Service Assistant

Status: Part-time
Hours: Up to 25 hours per week (maximum); hours may vary based on the operational needs of the library
Pay Rate: $21.00 per hour

Benefits:
Group health insurance, paid planned and unplanned leave, paid holidays, and retirement benefits through the Washington State Department of Retirement Systems (DRS).

Under the direct supervision of the Library Director and Assistant Director
, the Public Service Assistant serves as a front-line clerk at the public service desk, providing high-quality customer service to library patrons. This position requires some evening and Saturday hours and plays a key role in daily library operations, technology assistance, and community engagement.

Essential duties and responsibilities include, but are not limited to, the following:

• Provides direct customer service to library patrons, including welcoming visitors, registering new patrons, and managing patron accounts.
• Assists with opening and closing the library on a rotating basis.
• Checks library materials in and out using the library management system.
• Collects fines and fees in accordance with library policy.
• Renews materials and places item holds.
• Supports basic library operations and daily workflows.
• Assists patrons with basic research questions,
  technology support
  , and computer use.
• Demonstrates advanced computer skills
  , including effective use of common software, online tools, and library systems.
• Creates and maintains displays, shelving, and performs basic collection maintenance.

• Assists with outreach, programs, and other library initiatives under the supervision of the Library Director and Assistant Director
  .
• Performs additional duties as assigned by the Library Director or Assistant Director
  .

Required Knowledge and Abilities:

• Knowledge of basic principles, practices, and procedures of public library service.
• Basic knowledge of technical support
  , including troubleshooting common computer and technology issues.
• Advanced proficiency in computer use
  , including office software, internet tools, and digital platforms.
• Knowledge of general office practices and procedures.
• Ability to assist patrons in locating information and materials.
• Strong customer service skills and the ability to work cooperatively with others.
• Strong time management skills and the ability to prioritize tasks in a busy public service environment.
• Ability to maintain confidentiality and respect patron privacy.
• Ability to work a flexible schedule, including evenings and weekends.
• Effective written and verbal communication skills.
• Ability to establish and maintain positive working relationships with patrons, coworkers, supervisors, and the general public.
• Willingness and ability to learn new systems and procedures.

• High School Diploma or GED required.
• Experience with graphic design, outreach, public-facing programs, or technology support preferred.

This position is classified as FLSA non-exempt
. Work is generally performed on a regularly scheduled basis for up to 25 hours per week
, depending on library needs. The position requires flexibility, including weekend hours, and may involve occasional presentations to schools and community groups, as well as attendance at meetings, workshops, conferences, or other assignments.

The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these duties.

• Regularly required to sit and use hands to handle objects, tools, or controls.
• Frequently required to talk and hear.
• Required to stand, walk, reach with hands and arms; occasionally stoop, kneel, crouch, or crawl.
• Vision requirements include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

• Sufficient speech and hearing abilities, with or without reasonable accommodation, to communicate effectively in person and by telephone.
• Sufficient manual dexterity, with or without reasonable accommodation, to operate computers and office equipment.
• Sufficient personal mobility, flexibility, and physical capability, with or without reasonable accommodation, to travel to various locations as required.

Please submit resumes to:

(Use the "Apply for this Job" box below).
Loly V. Gomez Fermin
Interim Director
Upper Skagit Library District

Applications may also be dropped off in person at the library
.