Administrative Assistant

This recruitment will remain open until April 2, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on March 9, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

The Office of the Insurance Commissioner is looking for an Administrative Assistant 3 to join our team and support the Provider Network Oversight (PNO) Program within the Rates, Forms, and Provider Networks (RFPN) Division and is based out of our Tumwater Office.

Are you energized by using systems to manage workflows, organize critical documents, and track program data? Do you enjoy coordinating complex communication across leaders, teams, and partners, all while finding better, more efficient ways to do it?

• Meaningful work:
  Ensure a healthy insurance market & protect Washington consumers.
• Impactful career:
  Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities:
  Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

In this role, you will help drive projects forward by strengthening processes, improving workflows, and ensuring information flows accurately and on time. You will also use independent judgement to prioritize requests, manage competing deadlines, and triage communications directed to PNOP leadership.

If you excel at simplifying complex information into clear next steps, keeping priorities aligned in a fast‑paced environment, and spotting gaps before they slow the work down, this role may be a strong fit for you.

Rates, Forms, and Provider Network team members are required to be in‑office (4) days a week for the first 30 days of employment, (3) days in‑office for days 31‑90, and then (2) days from then on.

This recruitment may be used to establish a qualified pool of candidates for Administrative Assistant 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $3,925 – $5,271.

• Comprehensive benefits package:
  Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment:
  We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs:
  Invest in your well‑being with on‑site resources and initiatives.
• Work‑life balance:
  Flexible schedules with telework opportunities.
• Public service fulfillment:
  Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development:
  Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County):
  Save on commuting costs.
• And more! Explore our website for additional benefits: https://(Use the "Apply for this Job" box below)..gov

The duties of the position include, but are not limited to:

• Provides administrative support and assistance to the PNO program, including issue, case, and complaint tracking. Coordinates, prepares, and arranges meetings as needed.
• Reproduces presentation materials; works with the appropriate staff members to develop and keep all PNO program standards up to date.
• Proactively reviews operating procedures and problems; develops solutions and/or recommendations for process improvements and maintains an up‑to‑date manual of all work duties.
• Use independent judgement to proactively monitor, review, research and respond to questions submitted to the PNO program electronic mailbox.
• Manages and tracks incoming and outgoing documents submitted to meet issuer compliance plans. Responsible to track, collect, and organize each iteration of enforcement binder through enforcement activity and potential compliance plan.
• Point of contact for health carriers, health care providers, attorneys, and…