Communications Officer Pool

Communications Officer 1, 2, and 3 (Pool) Please see special instructions for more details.

We are accepting applications to establish a Communications Officer 1, 2, and 3 pool. We will use this pool to fill vacancies as they occur. Read the Special Note section for full details.

• Position Title:
  
  Communications Officer 1, 2, and 3 (Pool)
• Working Title:
  
  —
• Location:
  
  Olympia
• Union Represented:
  Yes
• Overtime Eligible:
  Yes
• Monthly FTE: 1.0
• Salary Step (minimum monthly amount):
  Communications Officer 1: $5,385;
  Communications Officer 2: $5,943;
  Communications Officer 3: $6,556
• Salary Step (maximum monthly amount):
  Communications Officer 1: $7,242;
  Communications Officer 2: $7,991;
  Communications Officer 3: $8,818
• Cyclic Position:
  No
• Project Position:
  No
• End Date: n/a

This posting is to establish a pool of applicants to fill vacant Communications Officer 1, 2, and 3 positions as they occur.

We will consider applicants who have successfully completed the following two steps (in either order):

• Submit an online application for employment via this posting; and
• Pass Public Safety Testing tests within the past 12 months. Testing information is available at

Applications will expire after twelve months. Instructions on how to reactivate an application will be sent at time of expiration.

• Communications Officer 1 and 2:
  Transmit, receive, and relay information concerning public safety and law enforcement activities to, from, and between Police Services mobile units, other state, county, and Federal law enforcement agencies, and the public by means of radio, multi-line telephone systems, computer terminals, private line intercom, and other telecommunications devices.
• Communications Officer 3:
  This position is responsible for performing supervisory and operational duties and for maintaining 24/7 dispatch coverage for the department. This position also provides law enforcement specific administrative support including reporting, working with law enforcement computer systems, tracking costs and expenditures, and conveying and following department operating procedures.

Communications Officer 1, 2, and 3 positions perform the following essential functions:

• Provide dispatch services to police officers using two‑way radio communications.
• Receive communications from the public by telephone and in person, make appropriate computer entry as required, and maintain appropriate files and records.
• Utilize computer terminal to obtain information pertaining to driver’s licenses, vehicle registrations, wanted vehicles, wanted persons, articles, impounded vehicles, etc., using the Washington State Patrol ACCESS system.
• Maintain current status of all mobile units.
• Operate a multi‑frequency radio console which includes police, parking, maintenance, and residential staff communications, multi‑line telephone system, computer terminal, fax machine, and other data recording equipment.
• Relay criminal, tactical, and safety information to field units and other appropriate agencies; dispatch fire department, ambulances, and other aid as requested.
• Receive and announce visitors to offices, assist the public with filing accident reports or requesting public records in accordance with college policy and Public Disclosure laws, and accept lost and found articles.
• Review manual, publications, and bulletin board for information; coordinate current events with personnel arriving on shift.
• Oversee alarm and surveillance systems and notify departments and agencies as appropriate.
• Provide positive customer service and assistance to visitors/clients in person, via e‑mail, and over telephone by courteously answering direct questions or referring to proper personnel or departments.
• Operate multi‑line campus switchboard console, provide positive customer service, information, and/or courteously forward calls to correct extensions.
• Control and issue designated keys to Campus Police Officers, administrative staff, and students after proper identification and authorization is confirmed.
• Keep accurate and updated shift logs.
• Accept information for service calls for Housing and relay information to on‑duty…