Administrative Assistant; AA

Position: Administrative Assistant (AA4)
We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

We are currently recruiting for two (2) Administrative Assistants to support our Prorate and Fuel Tax Services (PRFT) and our Licensing Customer Support Services Sections within the Business & Professions Division.

Our Business & Professions Division (BPD) oversees licensing and regulatory activities for 34 professions and 133 license types (businesses and individuals) and administers the Prorate and Fuel Tax Services Section. PRFT administers the state's fuel tax collection programs, as well as the International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA), collecting almost $2 billion in annual revenue for the state's transportation programs to ensure investment continues in state roadways.

To support the Business & Professions Division, the Licensing Customer Support Services (LCSS) team provides external-facing, high-quality support for more than 34 professions and 133 license types in a fast-paced operational environment. Organized into cross-trained teams comprised of a contact center and processing units,including serving walk-in customers,we guide customers through initial licensure, renewals, and reciprocity so they can obtain and maintain professional certifications.

Serving hundreds of thousands of business licenses annually, our mission is to deliver timely responses, clear direction, and excellent customer service to help Washington's professionals meet licensing requirements.?

If you have excellent communication skills, are exceptionally organized, and can embrace a role of leadership and executive support, we invite you to apply!

As an Administrative Assistant within the Business and Professions Division (BPD), you will be the principal assistant to an Administrator. While you will support independently either PRFT or LCSS, both roles require very similar experience and abilities. Predominantly, you will handle routine administrative work, manage schedules and meetings, plan and troubleshoot operational needs, safeguard sensitive and confidential information with professionalism and discretion and build strong working relationships across the division.

You will also directly supervise administrative support staff while partnering closely with your Administrator to lead initiatives, share information, and develop solutions. Prior experience representing leadership professionally and exercising sound judgment with minimal supervision is going to lead to your success in this role. While supporting routine and special work assignments, you will also ensure service delivery continues to function while representing your administrator r attention to detail and ability to excel under tight deadlines and pivot based on changing priorities will be essential.

Some of what you will do:

* Maintain Administrator email, calendar, and schedule.

* Act on behalf of your Administrator as necessary, including signature authority on administrative correspondence.

* Supervise staff that provide administrative and clerical support to the section area(s).

* Coordinate leadership travel arrangements, creating itineraries, compiling expenditure reports, and preparing vouchers.

* Create and maintain section records according to state and agency retention schedule for public record requests.

* Act as an HR Liaison within the division to assist with recruitments, documenting corrective actions, investigations, hiring, onboarding, and offboarding.  

* Monitor monthly budget reports to reconcile and track expenditures and assist in establishing budget allotments.

* Help plan and coordinate unit-wide projects and programs.

* Provide functional oversight of other leaders in many circumstances.

What you will bring to the role:

* Four (4) years of progressive experience in office, clerical, secretarial, bookkeeping, accounting, or general administrative work.  

* Experience must include two (2) years of the following:

* Providing administrative support to a supervisor, work unit, or mid-level manager which could include scheduling meetings, managing a calendar, managing assignments, or acting as a delegated authority.

* Using computer programs to write documents, send emails, edit spreadsheets, write notes, and present information.

* Processing payments for invoices, vouchers, purchases, facility and equipment rentals, and special purchases.

* One (1) year of composing, formatting, proofreading, and editing professional correspondence, emails, memos, letters, notes independently.

* The ability to:

* Understand and follow agency values of respect, trust, diversity, equity, and…