Office Assistant

Overview

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity. At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our Central Document Services unit within the Administrative Services Division currently has an opportunity for a team-oriented and experienced Office Assistant to join their diverse team.

Central Document Services (CDS) is essential to DOL agency operations. They contribute to the purpose of the organization by processing documents efficiently and accurately, while ensuring confidential documents comply with our agency policies and state laws. This team supports the agency through mail processing, imaging, validation, and distribution of vital documents required for program areas within the agency. As part of this team, you will work together to support internal DOL program areas and meet the demand of our DOL teams for delivering vital information out to Washington Residents.

If you are interested in gaining a sense of purpose from creating a productive and safe workplace that is vital to our agency's goals, then read on!

• Review, analyze, scan, and image customer records in accordance with program standards, making independent decisions to ensure accuracy, retrievability, and proper database storage.
• Evaluate image quality and discrepancies to determine corrective actions, including re-scanning, re-ordering documents, deleting images, or completing complex data entry.
• Process high-volume physical records and mail, including sorting, staging, scanning, and securely moving documents through retention and shredding workflows.
• Maintain and operate assigned scanning equipment, including daily care, troubleshooting, issue resolution.
• Support overall office operations by meeting critical deadlines, handling sensitive items such as cash and checks, and providing backup reception coverage as needed.

• Six (6) months of experience in a high production environment while meeting production goals and critical deadlines.
• Experience using computer equipment and Microsoft Office applications.