Supported Employment - Office Assistant

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity.

This position is within the Supported Employment in State Government (SESG) Program per the requirements of RCW 41.04.770. Applicants must be eligible for the SESG Program and also meet the qualifications for this position.

At the Department of Licensing (DOL), we recognize the importance of work‑life harmony and work hard to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

Our Programs and Services Division (PSD) has a great opportunity for an Office Assistant to join their Application and Issuance team!

As one of the most visible state agencies and the second‑largest revenue generator in Washington State, we engage with over six million residents each year and collect nearly three billion dollars in taxes and fees. We understand that our services are vital to the daily lives of our customers, enabling them to live, work, drive, and thrive. We take this responsibility to heart and are dedicated to providing equitable and meaningful access to our services for every resident.

As the Office Assistant, you will manage routine tasks effectively, track work progress, and work alongside a supportive team. You will be responsible for filing, sorting, data entry, and document handling. Your contributions will play a vital role in ensuring customer documents are processed accurately and efficiently.

• Perform tasks such as copying, filing, faxing, shredding, and sending documents as assigned.
• Perform online renewals, vault duties such as organizing, inventory deliveries, lifting and handling boxes of license plates, stuffing envelopes with inventory, moving supply orders, and assisting other team members with similar tasks.
• Analyze documents for accuracy and completeness while following strict security procedures.
• Manage and organize all incoming mailed correspondence directed to the unit.

• Two years of experience and responsibility in an office performing one or more of the following:
  • Clerical or administrative duties such as reviewing documents, records, reports, or applications for completeness and accuracy and basic office production functions.
  • Data entry.
  • Customer service.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

• One year experience composing clear, professionally appropriate, technically correct, and step‑by‑step instruction responses to customers.
• Experience using Microsoft Office applications such as Word, Excel, Outlook, PowerPoint, or similar systems.
• Experience applying complex rules, laws, and policies or procedures to business practices.
• Experience using various functionality within DRIVES or similar systems.
• The ability to investigate inventory discrepancies.

• Ability to lift 50 pounds.
• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.

• Have a developmental disability as defined in RCW 71A.10.020 or experience a significant disability as defined in the Rehabilitation Act of 1973 that seriously limits one or more functional capacities.
• Require supported employment on the job training and long‑term support to satisfactorily perform job duties.
• Have a reliable source of long‑term support.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, religion, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability.