Toyota Warranty Administrator

Toyota Warranty Administrator

Toyota of Olympia is looking for an experienced, detail-oriented Toyota Warranty Administrator to join our growing team.

This is a critical role within our service and accounting operations. The right person will understand that warranty administration is far more than simply processing claims — it requires accuracy, organization, accountability, strong communication, and the ability to proactively manage a fast-moving workload while protecting both the customer experience and dealership profitability.

We are a high-volume Toyota dealership with a strong reputation for customer satisfaction, a modern state-of-the-art facility, and a culture built around teamwork, professionalism, and continuous improvement.

• Process and submit Toyota warranty claims accurately and efficiently
• Review repair orders and documentation to ensure compliance with Toyota warranty policies and procedures
• Monitor, reconcile, and follow up on outstanding warranty receivables and rejected claims
• Work closely with service advisors, technicians, parts, accounting, and management teams to resolve claim issues quickly and accurately
• Maintain proper documentation and organization of warranty parts and records as required by Toyota
• Stay current on Toyota warranty bulletins, policy updates, recalls, and procedural changes
• Assist in identifying process improvements that help maximize warranty efficiency and accuracy
• Help ensure the dealership is paid promptly and correctly for all warranty repairs performed
• Maintain professionalism and composure in a fast-paced, high-volume environment

The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities without sacrificing accuracy. They understand the importance of accountability, follow-through, and protecting the integrity of the dealership's warranty processes.

This role requires someone who:

• Is proactive and self-motivated
• Has strong attention to detail and excellent time management
• Communicates professionally and works well across departments
• Can identify and correct discrepancies before submission
• Thrives in a structured, process-driven environment
• Understands the importance of compliance and documentation
• Takes pride in doing things correctly the first time
• Maintains a positive, team-oriented attitude

• Previous dealership Warranty Administrator experience required
• Toyota warranty experience strongly preferred
• Strong understanding of automotive repair orders, warranty processes, and dealership operations
• Experience reconciling warranty schedules and receivables
• Excellent organizational and administrative skills
• Strong computer skills and comfort navigating dealership software systems
• Reynolds & Reynolds experience preferred
• Ability to work independently while also collaborating with multiple departments
• Professional communication skills and strong follow-through

• State-of-the-art facility and repair technology
• High-volume, fast-paced Toyota dealership
• Strong leadership team and positive work environment
• Medical, dental, vision, life insurance, and 401(k)
• Paid vacation and holidays
• $30-$35/hr DOE
• Opportunities for growth and long-term stability
• Team-focused culture with strong employee engagement

This is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA.

If you are an experienced Warranty Administrator who takes pride in accuracy, organization, and teamwork — we would love to hear from you.