Office Assistant (OA3

We are dedicated to growing a culture of belonging through our values:
Respect | Trust | Diversity | Inclusion | Equity

At the Department of Licensing (DOL), we recognize the importance of work life harmony and strive to create a culture where employees feel valued and respected. Our employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.

They contribute to the purpose of the organization by processing documents efficiently and accurately, while ensuring confidential documents comply with our agency policies and state laws. This team supports the agency through mail processing, imaging, validation, and distribution of vital documents required for program areas within the agency. As part of this team, you will work together to support internal DOL program areas and meet the demand of our DOL teams for delivering vital information to Washington Residents.

• Review, analyze, scan, and image customer records in accordance with program standards, making independent decisions to ensure accuracy, retrievability, and proper database storage.
• Evaluate image quality and discrepancies to determine corrective actions, including re-scanning, re-ordering documents, deleting images, or completing complex data entry.
• Process high-volume physical records and mail
  , including sorting, staging, scanning, and securely moving documents through retention and shredding workflows.
• Maintain and operate assigned scanning equipment
  , including daily care, troubleshooting, issue resolution.
• Support overall office operations by meeting critical deadlines, handling sensitive items such as cash and checks, and providing backup reception coverage as needed.

• Six (6) months of experience in the following:
  • Working in a high production environment while meeting production goals and critical deadlines.
  • Using computer equipment and Microsoft Office applications.
  • Reading, comprehending, interpreting, and retaining information from spoken and written material.
• The ability to:
  • Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
  • Promote and support a respectful, equitable, and inclusive workplace for all employees.
  • Promote and support respectful, equitable, and inclusive delivery of services to customers.
  • Take action to learn and grow.
  • Take action to meet the needs of others.

* Experience can be obtained concurrently*

• Experience in the following:
  • Managing and analyzing records in physical and digital form for completeness. Receive or print records and manage physical copies per retention guidelines.
  • Knowledge of USPS, UPS, and Fed Ex operations and procedures including state and federal laws concerning handling of mail.
  • Using Computer equipment and Microsoft Office applications.
  • Working in an office environment.
  • Operating high speed document scanner.
  • Experience performing data entry in a high production environment.
  • Using DOL applications such as DRIVES, Polaris, Firearms System, Opex Certain Scan, and MARS.
  • Experience using proprietary Customer Relationship Management (CRM), scanning, or accounting software.

• Must have the ability to lift 20 lbs. independently and move 70 lbs. with assistance.
• Prior to a new hire, a pre-employment screening, including criminal record history, will be conducted. Information from the pre-employment check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• This role will be in our Olympia office full-time and will not offer any hybrid work options.

DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to ensure that people with disabilities are provided reasonable accommodations.

For information about available accommodations, the interview process, or the position contact…