Patient Services Supervisor - Nisqually Generations Healing Center

Please note:

NSORNA Nisqually's Sex Offender Registration and Notification Act requires all individuals who have been convicted of a sex offense to register with our Public Safety Department. This is true whether or not you have to register with any other jurisdiction.

ICW/Vulnerable Adults. This position has regular contact with or control over Indian Children and Vulnerable Adults. In compliance with Federal Law, this position will not be filled by an applicant with any felonious offense or any of two or more misdemeanor offenses under Federal, State, or Tribal Law involving crimes of violence; sexual assault, molestation, exploitation, contact, or prostitution; crimes against persons;

or offenses committed against children.

* This position requires a fingerprint check, which is a standard procedure for many jobs, especially those involving children or vulnerable populations.

The Patient Service Supervisor oversees front desk, patient services, and child watch operations at the Nisqually Generations Healing Center. This role is responsible for ensuring a consistent, organized and welcoming experience for patients across medical, dental, behavioral health and substance use disorder services.

The Patient Services Supervisor provides day-to-day leadership to front desk and child watch staff and works closely with their supervisor and other departments to maintain alignment, improve efficiency and support clinic operations. This position focuses on supervising front desk & child watch operations and staff, ensuring workflows are followed, all patient scheduling is smoothly coordinated, ensuring seamless patient and child watch department activity flow, and ensures medical records processes meet with compliance.

As the organization grows, this role will support the expansion of patient services operations across additional locations, including standardizing workflows, supporting staff development, and maintaining consistency in patient experience.

This position ensures confidentiality, security, and accuracy of records, and promotes positive employee, customer, and community relations. Strong written and verbal communication skills are required and outstanding customer service to fellow employees, customers, vendors, etc. is expected. Regular attendance is required, and on occasion, later hours or weekend time may be required with project deadlines and a neat well-groomed professional appearance is essential at all times.

Primary responsibilities are the basic job duties that an employee must be able to perform. This list of responsibilities is intended to be representative of the duties performed within this classification. The omission of a function does not preclude management from assigning duties not listed if such duties relate to the position.

• Oversee daily front desk and patient services operations, ensuring smooth patient flow and a positive experience with customer service for internal and external clients and patients.
• Supervise and support front desk staff and child watch staff to include training, assigning tasks, evaluating performance, staff development, administering corrective action as needed, scheduling, and day-to-day guidance.
• Ensure that the child watch program adheres to and is compliant with policy, procedures, and applicable regulations.
• Coordinate appointment scheduling across departments, balancing provider availability and patient needs.
• Assist clinical staff with administrative actions, including faxes, printing notes, and all other office-related tasks.
• Monitor patient flow, identify inefficiencies and help implement improvements.
• Maintain and oversee patient records within the Electronic Health Record (EHR) system, ensuring accuracy, confidentiality, and proper documentation
• Ensure compliance with HIPAA, 42 CFR part 2, and all applicable confidentiality, and proper documentation.
• Oversee patient registration, insurance verification and demographic accuracy.
• Act as a point of escalation for patient concerns or front desk related issues.
• Work closely with clinical teams and administrative departments to support coordinated care and clear…