Administrative Assistant 4; AA​/AHSO

Administrative Assistant 4 (AA4/AHSO)

Are you looking for a high-impact administrative role where your organizational skills directly support a vital public mission? As an administrative professional in the Apple Health Services and Operations (AHSO) Division, you will be the ultimate coordinator behind the scenes for one of the largest divisions at the Washington State Health Care Authority. Supporting a team of over 250 employees, you will play a critical role in keeping operations seamless—from managing complex executive calendars and tracking high-profile legislative deadlines to overseeing division-wide recruitment and public disclosure.

This position offers the perfect balance of independence and collaboration, allowing you to solve complex administrative challenges, exercise signature authority, and lead project-based work. If you are a resourceful, detail-oriented professional who thrives in a fast-paced environment and wants a career that actively helps Washington residents' access essential Medicaid services, this is the opportunity for you.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

The Apple Health Services and Operations (AHSO) Division serves as a central point of contact for clients, providers, insurance companies, attorneys, state agencies, and other external partners engaging with the Health Care Authority (HCA). AHSO team members serve as the face and voice of Apple Health Medicaid and other programs offered by HCA. In addition to delivering responsive Customer Service, AHSO supports essential Medicaid operations, including provider enrollment, coordination of benefits, assistance with billing and claiming activities, and prior authorization of services.

Through these functions, the division helps promote accurate program administration, timely issue resolution, and effective access to Medicaid services.

This position reports to the AHSO Deputy Assistant Director and contributes to the mission by providing high level administrative support to the Deputy Assistant Director, Operations team, and Medical Assistance Customer Service Center (MACSC). The AHSO Operations team supports the operational functions across AHSO, one of the largest divisions in the agency, with more than 250 full-time employees. The Operations team is responsible for functional operational support to the four call and contact centers in AHSO, quality assurance, project management, process improvement, and data analytics.

This position is eligible to telework but is required to report on-site 2-4 times per month to support new staff onboarding and other business needs. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs.

All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Some of what you will do:

• Represent the AHSO Deputy Assistant Director as delegated.
• Manage the AHSO Deputy Assistant Director's calendar including identifying and resolving conflicts, scheduling meetings, and coordinating with the AA5 and other AAs as needed.
• Keeps the Deputy Assistant Director aware of internal and external deadlines and assists in prioritization of work activities.
• Review, correct, track, and approve all materials for Deputy Assistant Director requiring a signature including contracts, personnel documents, correspondence, travel requests, and purchase…