Operations Coordinator II

Overview

$29.71 - $37.14 HR/DOE

Join our Team! We offer an excellent benefits package!3 weeks vacation
* 12 days sick leave
* 13 holidays
* medical
* dental* vision
* life insurance
* LTD
* AD&D
* pension
* 403b
* catastrophic & accident ins *

This position is a member of the Adult Behavioral Health (ABH) system of Catholic Community Services and provides direct support to the program, staff and clients. This position coordinates with program leadership and various program staff in the data collection and reporting requirements. This position manages scheduled appointments, walk-ins and medication management appointments for ABH. This is a split position with administrative and client facing responsibilities, including occasionally providing Peer Support services with clients receiving outpatient behavioral health treatment and/or Foundational Community Supports.

The primary function of the role is administrative, with no more than seven hours of client facing services being provided per week. This is a full-time position.

MAJOR

DUTIES AND RESPONSIBILITIES:

Overall Program Responsibilities

• Data collection and Reporting:
  This position works with the program leadership, and Program Staff in data collection and monthly, quarterly, and annual reporting requirements for the program.
  • Function as a data entry manager for various reports around Quality Improvement, program data and contract data, maintaining accurate information with data integrity in Excel spreadsheets and other databases.
  • Maintain the overall structure and organization to ensure that the clinical chart includes all necessary paperwork.
  • Monitor compliance with standards for timeliness and completeness of document submission and work with administrative and clinical leadership as it relates to direct service staff participation.
  • Quality Improvement:
    Compile QI reports for Compliance Reviews, Checklists, and file reviews.
• This position is accountable for a smooth functioning, professional, and efficient workplace, to include:

• • Perform general clerical tasks including typing, filing, record keeping, etc. in databases and Microsoft programs, such as SharePoint.
  • Assist in streamlining processes and maintaining internal database systems for accuracy.
  • Assure that all documentation, written and online, is completed in a timely and accurate manner.
  • Coordinate with other CCS departments as needed: accounting, data, IT, clinical, HR.
  • Assist as needed in monitoring and audits.
• The Operations Coordinator provides direct support to the Program leadership. .
  • Assist with grant proposals, grant reports, and other program reporting required by funding agencies, CCS, or other entity.
  • Provide assistance with projects and tasks as requested.

• Client outreach and scheduling
  • Manage the ABH office’s reception area, including answering the phone and greeting clients arriving for appointments and walk-ins.
  • Maintain a friendly, welcoming, inclusive and safe clinical environment.
  • Conduct and/or assist as needed in completing point of entry intakes for clients entering into the ABH program and FCS program applications.
  • Provide supplies including clothing, food, hygiene kits, and naloxone to clients as appropriate; manage inventory of supplies and assist with ordering.
  • Work with clinical and peer support staff to schedule appointments for clients through the electronic health record, and make reminder calls.
    • Peer Services Coverage
    • As need, will provide Peer Support services to ABH clients receiving behavioral health or Foundational Community Supports program services.
    • Provide non-judgmental, unconditional support to the client.
    • Instill hope for the future by communicating and behaving with confidence and reassurance.
    • Communicate with clients and relate personal…