Key Account Manager; Strategic Accounts

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care.

We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges.

GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies.

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Grail is seeking a Key Account Manager (KAM) to join our Strategic Growth Accounts Team, in the Provider Channel. The KAM will be responsible for driving growth of the Galleri business through strategic engagement with Digital Health Customers and Key Provider Accounts at regional and national levels. Reporting to the Key Account Associate Director, the KAM will develop and manage relationships with executive, clinical, and operational leaders across digital health platforms and provider networks to support the successful integration, launch, and expansion of Galleri within their go-to-market strategies.

The KAM will serve as a primary point of accountability for commercial performance, adoption, and expansion within assigned accounts. This role requires close collaboration with cross-functional partners—including Customer Success, the Provider Sales team, Marketing, Medical, Legal, Product, and Operations—to deliver a tailored, scalable customer experience that aligns with each partner’s business model while advancing GRAIL’s growth objectives.

You are approved to work remotely from your City and State. While your primary workplace is your home, you may be required to travel occasionally to a GRAIL office or other locations to perform your work or attend team-related events.

• Revenue Creation:
  Growth Strategy, Expansion, and Commercial Terms

• Own strategic account planning, deal formation, and long-term growth across all stages of the partnership lifecycle, with accountability for sustained value realization.

• Own and deliver revenue and growth targets across assigned Digital Health and key provider accounts.

• Develop and execute account-specific growth plans, including stakeholder mapping, use-case identification, pipeline management, and expansion strategies.

• Identify upsell, cross-sell, and expansion opportunities across complex provider and digital health ecosystems.

• Lead contract renewals using a value-centric approach that reinforces long-term partnership commitments while driving volume growth.

• Represent GRAIL at industry meetings, customer events, and conferences, as needed.

• Sales Alignment

• Partner with Provider Sales leadership and field teams to align on account targeting, lead generation, and execution within shared geographies.

• Build and maintain trusted relationships with executive, clinical, product, and commercial leaders within partner organizations.

• Implementation and Launch

• Support the launch and integration of Galleri into customer go-to-market plans, including ordering workflows, member journeys, and platform offerings.

• Provide ongoing feedback on customer needs, market dynamics, and resourcing requirements to inform segment strategy and enable scalable growth.

• Collaborate closely with Customer Success and cross-functional internal teams to ensure strong adoption, operational readiness, and performance tracking.

• Partner with the Customer Success Manager to lead strategic business reviews (monthly, quarterly, or annual, depending on the partner).

• Present insights, outcomes, and recommendations to senior external stakeholders.

• Collaborate internally to ensure alignment on performance metrics,…