Fusion Enablement Performance Leader

We are seeking a highly motivated, results-oriented Enablement Performance Leader with executive presence to design, orchestrate, and deliver enablement programs that enhance customer engagement and satisfaction within Oracle Health’s Customer Success team for Oracle Fusion Applications. In this pivotal and highly visible role, you will drive efficiency and deliver seamless experiences by supporting the alignment and integration of Fusion and EHR customers, serving as the primary program manager and main enablement liaison.

You will coordinate Fusion-related training, feature releases, roadmap communications, and compliance initiatives for Oracle Health CSMs.

You will design, implement, and manage comprehensive enablement programs covering Fusion solution training, roadmap and release management, KPI monitoring, customer adoption strategies, and customer lifecycle management (CLM) data quality initiatives. Your efforts will ensure our CSMs are equipped with the knowledge, resources, and support needed to deliver outstanding value for our customers.

This role requires strong organizational and program management skills, a strategic and creative mindset, and the ability to collaborate cross-functionally to deliver scalable, effective enablement solutions. You will be instrumental in empowering our CSMs, driving operational excellence, and strengthening Oracle Health’s reputation as a trusted partner for Fusion customers.

Working closely with Customer Success Directors, Leadership, and cross-functional teams, you will define and deliver comprehensive, modern enablement plans for Customer Success Executives and Directors, grounded in industry best practices. These enablement programs will support a global model and include innovative resources, training, and tools aligned to each stage of the customer lifecycle—organized and made accessible through dedicated platforms such as a centralized homepage.

Key responsibilities include designing and managing effective onboarding programs for new hires, fostering continuous development across all team levels, and enhancing management effectiveness. You will continuously monitor the adoption and application of best practices, ensuring ongoing optimization of the Customer Success lifecycle.

We are looking for an experienced professional who excels in navigating complex, matrixed organizations with a customer-centric and consultative mindset. You will collaborate with Human Resources and Customer Success leadership to define and implement competency-based enablement plans, serve as a business partner capable of securing executive sponsorship, and deliver plans that measurably improve customer engagement, satisfaction, and success.

This opportunity is ideal for individuals passionate about training, enablement, process optimization, and strategic thinking. Successful candidates will demonstrate sound judgment, strong analytical and interpersonal skills, a proactive leadership approach, and the ability to manage a diverse workload in a fast-paced environment. Our commitment lies in empowering our Customer Success Executives, fostering a culture of excellence, and supporting meaningful career growth across our team.

The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health’s solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales.

We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos.

We demonstrate the art of the possible across Oracle Health’s unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s).

We work with consulting to ensure delivery and go-live success is the gateway to customer success.

We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health’s Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life.