Business Insurance Program Manager

Position Description

Position

Description:

Business Insurance Program Manager is responsible for program sales and retention of product and services. This position assists with development of revenue goals, tracking results, and communicating outcomes to staff and the Board of Directors.

Primary

• Generate sales through staff leads, cold calls, and member requests.
• Prepare accurate revenue projections and develop goals to achieve the forecasts.
• Ensure retention by member satisfaction with after-sales support, timely response and resolution.
• Manage the CRM interface.
• Present goal status bi-monthly and quarterly reporting to supervisor and BOD.
• Ensure creative collateral is current, accurate, and supply is adequate.
• Track usage benchmarks and tasks to goal.
• Manage and oversee member enrollment into programs.
• Schedule and complete weekly check-in calls to manage service providers and business insurance policy quotes.
• Collaborate on member outreach plan.
• Support and partner with Director of Business Development to ensure program success.
• Attend events that promote programs and services.

Department and Other Support

• Participate in all-team meetings and events.
• Collaborate with other departments and teams to achieve organizational goals.
• Commit to Association core values in all interactions.

• Demonstrates excellent communication skills, both written and oral.
• Strong analytical skills, able to work under pressure and meet deadlines.
• Ability to close sales by building rapport, communicating products/services and overcoming objections.
• Ability to communicate and present information effectively with groups and individuals.
• Ability to build positive relationships with the staff and teams.
• Works well with a variety of management styles and individuals.
• Ability to work cooperatively and collaboratively with all levels of employees.
• Ability to analyze problems and provide resolution.
• Is self-driven, detail oriented, organized and efficient.
• Has excellent follow-through and is results focused.
• Displays a commitment to quality in all work.
• Maintains confidentiality when required.

• Strong knowledge of working with a CRM and Microsoft Office including Word, Excel and Outlook
• Knowledge of and experience with social media and web site platforms and interfaces
• Ability to work with a variety of electronics including laptop, smart phone and tablet
• Knowledge of and experience with database management.
• Minimum of 0-2 years of Business Insurance sales experience
• Bachelor’s degree or equivalent experience
• A proven track record of professional excellence
• Ability to safely and successfully perform the essential job functions consistent with ADA, FMLA and other federal, state and local standards
• Regularly required to stand, walk and sit; use hands to handle objects and feel controls; reach; climb stairs; stoop; crouch; talk; listen; and vision capabilities that enable reading and viewing a computer screen. Ability to lift up to 20 lbs.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

This is a summary of the essential job functions and level of work performance for this position. This is not a complete list of all job duties and management reserves the right to modify, add or remove duties as business needs require and shall not be construed as a promise or contract of employment or of any specific duties.

• Pay range is $59,627 to $84,963 annually, plus commission pay based on performance metrics.

• Medical, dental, and vision plans

• Term life and long-term disability insurance

• 401k retirement plan

• Up to 120 hours of paid time off accrued per year

• Paid sick leave in accordance with WA state law

Washington Hospitality Association is committed to the success of the industry. Our core values include:

• Passion to Serve
• Accountability to Each Other and to Our Members
• Healthy and Constructive Conflict
• Desire for Greatness
• Attention to Results
• Commitment to Excellence
• Trust in Our Team

Washington Hospitality Association is an equal opportunity employer.