Program Manager II

Overview

$29.99-$37.49 HR/DOE

Join our Team! We offer an excellent benefits package! 3 weeks vacation
* 12 days sick leave
* 13 holidays
* medical
* dental
* vision
* life insurance
* LTD
* AD&D
* pension
* 403b
* catastrophic & accident ins

Quince Street Village is a 365 days a week, 24 hour low barrier microhome shelter in downtown Olympia that provides temporary safe sheltering for adults experiencing homelessness in Thurston County. The Manager upholds Catholic Community Services mission, vision, values and beliefs, CCS believes every person has the right to experience environments that respect the dignity of people and a safe place “to call home.”

Program participants receive compassionate services that work towards more permanent housing. The Program Manager provides the management framework for the 24 hour operation of Quince Street Village, in accordance with CCS’s policies and contractual obligations.

The position oversees program operations, successful processing of new clients, supervises site staff, ensures compliance with safety standards, contract compliance and regulatory requirements. The Manager is accountable for establishing and maintaining safe and positive culture for both clients and employees as well as sound management of resources and achievement of program goals and key performance indicators. The Program Manager participates in a rotation of managers who are “on-call” to respond to program needs via phone support and in‑person emergency response for the staff on‑site at the shelter 24/7/365.

The Manager spends a significant amount of their time outside engaging with clients, assessing the site for occupancy compliance, and maintenance needs.

A) Site Responsibilities

• Ensure that all program participants are treated with dignity and respect by all CCS staff through training and leading by example.
• Ensure the safety and security of program participants, employees and guests. Respond daily to crises for Quince Street Village as well as the area businesses if needed.
• Request proper emergency and police response according to policy as needed.
• Identifies and addresses non‑compliance related to clutter, sanitation, and safety hazards, and ensures timely corrective action and escalation when needed to protect participant and community safety.
• Applies a trauma‑informed approach while consistently enforcing non‑negotiable health, safety, and egress standards, using sound judgment in all compliance decisions.
• Leads routine and large‑scale clean‑up efforts, including high‑acuity and heavily cluttered units, and ensures staff actively participate in hands‑on work such as safely moving and removing belongings to bring units into compliance.
• Holds staff accountable for engaging with clients in meaningful ways that fosters support and compassion without crossing appropriate boundaries, compliance responsibilities, ensuring case managers and generalists follow through with job related responsibilities and addresses performance concerns promptly.
• Patrol, observe, and report around site perimeter, including the surrounding area, for the benefit of clients, staff, and service providers and general neighborhood related to businesses.
• Monitor security and neighborhood needs, and revise security practices as needed to promote a safe environment and to support program and agency goals.
• Conduct data entry, record keeping, updates, and exits.
• Ensure security procedures and patrols are followed.
• Ensure that staff monitor security cameras, provide backup to staff as needed for responding to loitering, overdose reversal or other behaviours within the two‑block radius as needed but focused within Quince Street Village.
• Ensure that each guest is given an intake to get an understanding of their housing goals and health needs to include Code of Conduct.
• Enforce consequences laid out in the Code of Conduct.
• Maintain a file on each guest in accordance with the records retention policy of Catholic Community Services.
• Ensure that the confidentiality policies of Catholic Community Services are followed.
• Oversee and provide behavioral management by helping guests to resolve conflicts and make pro‑social…