Professional Licensing Representative; PLR

Overview

We are seeking a Professional Licensing Representative to support complaint intake and licensee compliance within the Business and Professions Division.

• Initiate and oversee high-volume complaint intakes involving licensees and applicants, abiding by state laws, rules, and regulations.
• Review applicant background investigations, evaluate supporting documentation, approve applications and recommend denials as appropriate.
• Serve as senior technical resource for complex complaint intake, investigations, licensing issues, and regulatory requirements.
• Provide guidance and consultation to staff, licensees, boards, commissions, stakeholders, and the public regarding complaints, licensing processes, and agency procedures.
• Assist in the review, development, and implementation of laws, rules, policies, and procedures impacting licensing and investigative activities.
• Prepare and analyze production metrics, workload reports, and staffing plans to support operational and strategic decision‑making.
• Partner with boards, commissions, legal counsel, and internal teams to resolve complex issues and support regulatory and licensing activities.

Required experience:

• Six (6) years of relevant experience in a regulatory or licensing program providing assistance to customers regarding inquiries, complaints, or problems; OR
• Three (3) years of experience as a Professional Licensing Representative 1 (PLR1).

Experience must include at least two (2) years in each of the following areas:

• Interpreting and applying administrative statutes, rules, or federal regulations (RCW’s and WAC’s) in a regulatory environment.
• Understanding regulatory and compliance requirements, including the Administrative Procedures Act.
• Independently composing, formatting, and communicating professional correspondence, emails, memos, letters, legal documents, and clear step‑by‑step instruction responses to customers.

Experience must include the ability to:

• Understand and follow agency values of respect, trust, diversity, equity, and inclusion in behaviors and decisions.
• Promote a respectful, equitable, and inclusive workplace for all employees and service delivery to customers.
• Take action to learn, grow, and meet the needs of others.

Education can substitute experience: up to two (2) years of relevant education in business/public administration, auditing, criminal justice or a closely allied field may substitute year-for-year of experience.

• Bachelor's degree in business or allied field.
• Two (2) years of experience providing professional customer service in person, writing, or by phone.
• Knowledge and experience using DOL’s Drives system.
• Experience in a regulatory or licensing program interpreting laws and rules.
• Experience testifying as subject matter in legal proceedings.
• Investigative experience and knowledge of methods, principles, and standards.

• The position requires working onsite at the Olympia, WA office Wednesdays and Thursdays, with additional in‑office days scheduled throughout the month.
• Pre‑employment background check including criminal record history will be conducted.

The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, sex, marital status, sexual orientation, race, religion, creed, color, national origin, veteran or military status, or disability.

We are committed to providing reasonable accommodations to qualified individuals with disabilities. Persons requiring accommodations in the application process may contact Human Resources at 360‑902‑4000 or email HRRecruit.gov.