Creative Operations Manager

JOB SUMMARY

The Creative Operations Manager directs the overall processes, systems, and workflow for a range of deliverables that support Truth Initiative's national public education campaigns, policy leadership, research, community engagement initiatives, and EX Program for quitting. This role ensures that creative projects move smoothly from intake through delivery, resources are aligned to priorities, and cross‑functional stakeholders have clarity, visibility, and support. The Creative Operations Manager partners closely with creative leadership and internal and external creative contributors to enable high‑quality work delivered on time and within scope.

• Manage the intake and routing of requests, ensuring deliverables are clearly defined
• Manage project workflow for deliverables including, but not limited to: videos, digital and print out‑of‑home assets, graphics, animation, reports, flyers, one‑pagers, and high‑level presentations
  • Plan, track, and collaborate using internal project management software
  • Oversee the movement of projects through the creative lifecycle: briefing, concepting, design, review, approval, and delivery.
• Work directly with writers, designers, and contract creatives to translate feedback from stakeholders
• Ensure timely approvals from all stakeholders (research, legal, leadership)
• Manage working relationships with project leads from across the organization to intake projects and determine scope
• Deliver regular reporting and dashboards on project volume, workflow efficiency, resource utilization, and productivity metrics
• Review and improve resourcing systems, processes, and tools
• Be responsible for asset management and archiving projects
• Continuously come up with ideas and better ways to make creative operations run more smoothly
• Help on‑board new creative contributors
• Oversee budgets, estimates and track invoices to ensure jobs are within budget, coded correctly and billed appropriately

• Bachelor's degree and 5+ years creative operations experience at an agency, corporation, or non‑profit
• Strong knowledge of creative workflows spanning design, copywriting, video production, digital content, and brand development
• Organized, with extreme attention to detail
• Experience with Monday or other digital project management platforms
• Self‑directed and capable of working in a fast‑paced environment
• Ability to work independently and efficiently on concurrent projects and with internal staff and outside partners/vendors

This position is based in Washington, D.C. with a hybrid work schedule of three days in the office and two telework days.

The salary range for this role is starting at $88,000–$91,000 on a national basis. Individual pay decisions are based on a number of factors, including but not limited to qualifications for the role, relevant work experience, skillset, internal equity, location, and certifications, consistent with applicable law. Salaryis just one part of our total rewards package which additionally includes performance bonus for eligible roles, and competitive benefits.

Interested candidates should submit their cover letter and resume here OR mail application materials to:
Human Resources
Attn: Creative Operations Manager
900 G Street, NW
Fourth Floor
Washington, DC 20001
Fax:
No telephone calls please.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability.