Customer Service Specialist

Application review will begin the week of February 16, 2026. The hiring manager reserves the right to make a hiring decision at any time. It will be in your best interest to apply as soon as possible.

This is an on‑site position based in Olympia. The standard office hours are Monday through Friday, 8:00 a.m. – 5:00 p.m. Due to the nature of the work there is an in‑office expectation. Customer Service Specialists with the PDC are currently working a modified in‑office/telework schedule. Minimal travel is required to attend in‑person trainings.

Interested in helping shine a light on money in politics so that the people of Washington state understand who and what is influencing their elected officials? Are you skilled at explaining complex laws, rules, and procedures in layman's language and applying them to real‑world situations?

The Public Disclosure Commission (PDC) was created by an initiative of the people to provide timely and meaningful public access to accurate information about the financing of political campaigns, lobbyist expenditures, and the financial affairs of public officials and candidates, and to ensure compliance with and equitable enforcement of Washington's disclosure and campaign finance laws.

As a Customer Service Specialist 2, you will independently handle customer inquiries, complaints, and service issues by explaining the agency's interpretations of laws, policies, and procedures related to the Public Disclosure Commission (PDC). Acting as a liaison between clients and the agency, you will assist customers in accessing services, navigating agency‑specific web tools, and using online systems such as filing and registration applications.

Your key responsibilities will include responding to inquiries via phone, in‑person, and the online help desk; guiding users through the Commission's website; and utilizing the PDC's database to address questions. You will also assist with standard application processes, explain forms and materials, and review and enter data from disclosure reports to ensure compliance with filing requirements. Additionally, you will scan, index reports, and manage mail processing tasks.

This role is vital for maintaining effective communication and resolving client/customer issues. The position ensures advanced customer service while adhering to agency policies and procedures.

We need someone who has superior attention to detail and can perform independently. If you are someone who wants to work with a collaborative team of dedicated staff and you are committed to ensuring public access to information, this job is for you!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security.

That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

The following information describes typical benefits available for full‑time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full‑time work (e.g. part‑time); view the job posting for benefits details for job types other than full‑time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax‑deferred dollars toward their health…