Automotive Service BDC Agent

Overview

About Toyota Of Olympia
Toyota of Olympia is a premier Toyota dealership committed to providing exceptional automotive experiences to our customers. We pride ourselves on customer service and a wide range of high-quality vehicles, and we strive to meet and exceed customer expectations. As part of our dynamic team, you will contribute to the success of our dealership and help deliver a seamless and positive experience for our valued customers.

Automotive Service BDC Agent

Toyota of Olympia | Tumwater, WA

Toyota of Olympia is seeking a professional, energetic, and customer-focused Service BDC Agent to join our growing service team. This role involves more than answering phones and scheduling appointments. We are looking for someone who creates a great first impression, communicates professionally and with urgency, and helps guide customers through the service process with confidence and care. The right candidate is friendly, organized, driven, and able to thrive in a fast-paced environment while balancing customer experience, appointment management, and daily follow-up responsibilities.

• Handle inbound and outbound service calls professionally and efficiently
• Schedule and confirm service appointments
• Follow up with customers regarding declined services, missed appointments, maintenance reminders, and retention campaigns
• Respond to customer inquiries through phone, text, email, and online platforms
• Help create a positive and welcoming customer experience from the first interaction
• Work closely with Service Advisors and management to support daily workflow and appointment flow
• Maintain accurate customer records and appointment information
• Help drive service retention and customer satisfaction through proactive communication and follow-through
• Meet daily activity, appointment, and performance goals

The Ideal Candidate Is Someone Who

• Has excellent communication and customer service skills
• Brings positive energy and professionalism to every interaction
• Is highly organized and able to multitask effectively
• Thrives in a fast-paced, team-oriented environment
• Is dependable, motivated, and coachable
• Understands the importance of urgency and follow-through
• Can stay calm and professional during busy periods
• Enjoys helping people and building relationships
• Is performance-driven while maintaining a strong customer-first mindset

This role is often the first impression a customer has of our service department; professionalism, attitude, and communication matter tremendously.

• Previous BDC, call center, customer service, or dealership experience preferred
• Automotive service experience is a plus
• Strong verbal and written communication skills
• Comfortable with phones, texting, email communication, and CRM systems
• Strong organizational and multitasking abilities
• Positive attitude and strong work ethic
• Reynolds & Reynolds experience preferred
• Ability to work collaboratively in a team-focused environment
• Professional demeanor and appearance

• High-volume Toyota dealership with strong customer retention
• State-of-the-art facility and service department
• Team-oriented and supportive work environment
• Medical, dental, vision, life insurance, and 401(k)
• Paid vacation and holidays
• $18.00-$20.00 / hour
• Employee vehicle purchase program
• Ongoing training and growth opportunities
• Leadership team focused on employee development and customer experience

This is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA. Schedule flexibility, including some evenings or weekends, may be required based on business needs.

If you are someone who enjoys helping people, communicates professionally, and wants to be part of a fast-paced, customer-focused team, we would love to hear from you.