Hotel Guest Service Representative - Courtyard Olympia

Do you want to work for a great company with competitive benefits and pay? The Courtyard by Marriott Olympia is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!  Benefits:

* Medical, dental, and vision offered after qualification period  
* Competitive performance bonuses of up to $600 per month  
* 401k with match offered after qualification period  
* Employee discounts at Marriott Hotels worldwide  
* Washington State Paid Sick Leave  
* Vacation time accrued based on hours worked  
* Free parking  
* Overtime pay for holidays worked. Ten holidays per year

Job Description:

* Greets and completes standard check-in procedures for arriving guests, using both manual and computerized methods, ensuring guest satisfaction  
* Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and assists guests with directions and area activities  
* Controls and records financial transactions  
* Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, both in person, via email, and on the phone  
* Maintains a friendly, cheerful, and courteous demeanor at all times  
* Performs other duties as assigned, requested, or deemed necessary by management  
* Contributes to and maintains communication sources such as shift pass down emails to enhance hotel communications and operations  
* Aids other associates and departments to contribute to the best overall performance of the department and the hotel  
* Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management  Preferred

Skills:

* Strong computer skills  
* Efficient use of standard computer equipment including a keyboard  
* Able to learn new web applications  
* Previous customer service experience preferred  
* Strong work ethic  
* Able to stand for extended periods of time  
* Able to lift up-to 20 lbs.  
* Must be able to work weekends and holidays   ","