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Bilingual Quality Assurance & Customer Experience Lead
Job in
Olympia, Thurston County, Washington, 98502, USA
Listed on 2026-06-19
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company in Olympia, WA, seeks an experienced Quality Assurance Specialist to monitor customer interactions and analyze feedback for quality improvement. The ideal candidate will have over 8 years of experience in call center quality control and demonstrate exceptional customer service and analytical skills.
This role involves implementing training plans for new hires and providing insightful feedback to enhance performance. Exceptional communication and problem-solving skills are essential for success, along with a focus on continuous process improvement.
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